Aguas de Ibiza Grand Luxe Hotel, an SLH Hotel

Ein in die Jahre gekommenes 5⭐️-Hotel. Die Zimmer sind groß und schön eingerichtet. Allerdings riecht es im Kleiderschrank stark muffig nach Wasserschaden, so dass man diesen absolut nicht benutzen kann. Die Zimmerelektronik ist eher überraschend und weniger funktinal - aber immerhin, ein Licht brennt immer. Die Zimmerreinigung erfolgt so lala und Handtücher, Bademäntel oder die vom Hotel zur Verfügung gestellte Pooltaschen verschwinden plötzlich, beziehungsweise werden nicht mehr aufgefüllt. Auf dem angrenzenden Parkplatz sorgen „Nichthotelgäste“ in den frühen Morgenstunden (6:00 Uhr) für starke Musikbeschallung, was für ein frühes aufstehen sorgt. Das Frühstücksbuffet ist grandios und schmeckt hervorragend, hier klappt auch der Service sehr gut. Das Rooftop-Deck, welches nur für Erwachsene Zutritt gewährt, ist besonders schön und stilvoll angelegt. Hier findet man Pools und ein Restaurant sowie die Bar. Der Spa-Bereich im Untergeschoss ist eine Zumutung. hier wird man am Eingang von einer unfreundlichen Mitarbeiterin abgefertigt. Schon beim Betreten riecht man einen muffigem Schimmelgeruch. An vielen Stellen sind Fliesen abgebrochen oder defekt, man sieht an vielen Stellen Schimmel. Bin in Duschen, sind die Duschköpfe oder was Düsen komplett verkalkt und funktionieren teilweise nicht. So kann man sich nicht wohlfühlen. Fazit: danke, aber nicht noch mal

Breath taking

Did not have a good experience at this hotel. First the reception said we didn't have breakfast included and tried to get us to pay for breakfast additionally until we showed our booking ourselves. The room was *Much* smaller than the advertised 75 M2. Then upon checkout i am still waiting for them to refund the deposit weeks later. Finally we were charged 80 EUR to our creditcard for consumptions we never consumed, this still pending resolution but a headache nonetheless.

Wir wurden für eine Nacht in dieses Hotel verlegt, da das Schwesterhotel die Saison früher beendet hat. Das Nativo-Hotel war übrigens ausgezeichnet – wir haben uns dort sehr wohl und willkommen gefühlt. Leider entsprach dieses Hotel jedoch nicht dem Standard, den man von einem 5-Sterne-Haus erwartet. Das Zimmer (Junior Suite Pool View) roch muffig, im Spa-Bereich lag ein deutlicher Schimmelgeruch in der Luft, und einer der Rezeptionisten dort war ausgesprochen unfreundlich. Insgesamt kein Aufenthalt, der einem Luxushotel gerecht wird.

Wir hatten uns auf einen erholsamen Aufenthalt gefreut, wurden jedoch in mehreren Punkten enttäuscht. Das Zimmer (Junior Suite Pool View) hatte von Beginn an einen muffligen Geruch, der auch nach regelmäßigem Lüften nicht verschwand. Im Spa-Bereich war zudem ein deutlicher Schimmelgeruch wahrnehmbar, was den Entspannungsfaktor erheblich minderte. Besonders negativ fiel uns einer der Rezeptionisten im Spa-Bereich auf, dessen Auftreten leider alles andere als freundlich war. Zudem kam es zu einer nicht autorisierten Nutzung unserer Kreditkarte – sie wurde ausschließlich beim Schwesterhotel zur Autorisierung hinterlegt, trotzdem erfolgten hier Abbuchungen. Erschwerend kam hinzu, dass uns Nüsse aus der Minibar berechnet wurden, die wir definitiv nicht konsumiert haben. Insgesamt hinterließ der Aufenthalt einen sehr negativen Gesamteindruck. Wir hoffen, dass das Management diese Punkte ernst nimmt und entsprechende Maßnahmen ergreift, damit zukünftige Gäste eine bessere Erfahrung bei einem 5-Sterne Hotel machen.

I’ve just returned from a one week stay with my family (5 of us in total) across two junior suite pool view rooms. I was exceptionally nervous ahead of our trip as I read several negative reviews online and I was fearing the worst. However, I was extremely relieved and delighted by our experience at this hotel. So much so that I came away questioning the validity of the negative reviews I read. We found the staff to be warm, personable and going out of their way to ensure we had an enjoyable stay. The breakfasts were superb - very fresh and tasty and were great choice and variety. The rooms were spacious, comfortable and with all the mod cons you could expect. It is true that the hotel needs some modernisation and investment in places to bring it back to its best but this is gentle tweaking and repair - particularly in the spa area. The rooftop area is a real wow moment - absolutely beautiful and the Peruvian restaurant is an absolute stand out. Completely delicious and the staff are wonderful. I don’t often feel compelled to leave reviews but felt I needed to, particularly to recognise the staff.

Nous avons séjourné dans cet hôtel de Santa Eularia et voici ce que nous avons aimé :|La localisation tout près du centre, le spa, la décoration générale de l'hôtel, le rooftop avec les différentes piscines, les chambres plutôt bien équipées avec une literie très confortable| et enfin le petit déjeuner très varié et composé de très bon produits| Ce que nous n'avons pas aimé :|Le personnel de l'accueil, très nonchalant et peu professionnel |L'entretien des infrastructures laissant à désirer. Le rebord de notre douche était cassée et fuyait, nous avions une odeur de moisi dans la chambre |Le store de la salle de bain était maintenu avec une brosse à dents !!|Lors du nettoyage de notre chambre, le doudou de notre fille a été ramassé avec les draps et malgré nos relances quotidiennes auprès de l'accueil ou des femmes de ménage, aucune traces du doudou!|Attention enfin si vous payez l'hôtel directement via un lien car Booking nous a aussi prélevé le montant de la réservation|Bref, malgré les quelques atouts de cet hôtel nous n'y retournerons pas et nous ne le conseillons pas non plus

L'Hôtel Aguas de Ibiza possède de superbes atouts : belles chambres confortables, excellent spa, et un petit-déjeuner délicieux servi par un personnel adorable (la seule vraie exception !).|Cependant, la qualité de service est catastrophique et indigne d'un 5 étoiles ou du label Small Luxury Hotel.|Une série d'incidents a gâché notre séjour :|. Prélèvement 2 fois du montant de la réservation avant !!! Et une 3 eme fois la semaine après le séjour ! Du jamais vue ( une semaine de bataille pour se faire rembourser)|• Personnel d'accueil désinvolte, lent à résoudre le double paiement, perte d'un bon de compensation, la guest expérience team incompétente ( seule la responsable des réservations était à la hauteur) |• Négligence quotidienne : oubli d'eau ou de peignoirs (réclamations incessantes).|• Personnel du spa désagréable.|• Incidents graves : disparition d'argent dans nos affaires et "perte" du doudou d'un enfant par le personnel de ménage.|Chaque jour était un combat. Le potentiel de cet hôtel est énorme, mais son management et son personnel (hors petit-déjeuner) n'est absolument pas à la hauteur du prix et du standing affiché. Décevant.

(end is really important, need to check your CCTV, you’re lucky my son is ok.) I’m a regular stayer at the other 5 star hotel on the island, it was closed last week, so, I was excited to give Hotel Aguas a try. I’m going to begin with positives: Overall look. Pool. Breakfast. Cleaning - fantastic. 5 stars. Restaurant manager Augustine, great guy - 5 stars. We were offered refreshments on arrival, great idea. The room. The space, children’s bed + crib - wonderful. Now for the downfalls. - Woman with glasses on the front desk is one of the rudest member of staff I’ve ever encountered. From reading other reviews, I’m certain it’s the same one. She does not give a damn. Nor does the Dutch guy, you may as well speak to the desk itself (there’s a Spanish guy with a quiff *not manager* that is lovely though, keep him.) - No hot water for the first 48 hours. - A mechanical error with our curtains, they wouldn’t close. We tried to use the phone to explain the issue, it sounded like it was underwater. What an earth was wrong with the phone and why did we have every person in Hotel Aguas wanting to speak to us. It didn’t stop ringing. We had to take the batteries out. - Woman in glasses called me “weird” for reporting the calls. Phone was still without batteries. Staff then resorted to just walking straight in, mechanics (3 days after curtains were fixed.) Cleaners (after room had been cleaned.) - (pre agreed by text.) the Manager visited and bought us a bottle of something (gesture was lovely but we had a 4 year old + 4month.) he offered us a car ride on them to the airport, a gesture of good will. We were very grateful and accepted. (hold that thought) Thursday night 9pm ish, my son’s foot got stuck inside the revolving door. I couldn’t reach him. Nobody was at the front desk. Nobody. We were leaving the next day, it was late. His foot was ok and they’d already offered the car as a gesture. We left it and went to bed. Anyway, manager never booked us the car he promised. The Hotel ordered a taxi after we showed text correspondence. We ended up paying for our own gesture of good will. 48 euros. That’s the price of losing customers to the Fenicia when we revisit in March.

5 étoiles d'infrastructure, 2 étoiles de service – Le grand gâchis de l'Aguas de Ibiza. L'Hôtel Aguas de Ibiza possède de superbes atouts : belles chambres confortables, excellent spa, et un petit-déjeuner délicieux servi par un personnel adorable (la seule vraie exception !). Cependant, la qualité de service est catastrophique et indigne d'un 5 étoiles ou du label Small Luxury Hotel. Une série d'incidents a gâché notre séjour : . Prélèvement 2 fois du montant de la réservation avant !!! Et une 3 eme fois la semaine après le séjour ! Du jamais vue ( une semaine de bataille pour se faire rembourser) • Personnel d'accueil désinvolte, lent à résoudre le double paiement, perte d'un bon de compensation, la guest expérience team incompétente ( seule la responsable des réservations était à la hauteur) • Négligence quotidienne : oubli d'eau ou de peignoirs (réclamations incessantes). • Personnel du spa désagréable. • Incidents graves : disparition d'argent dans nos affaires et "perte" du doudou d'un enfant par le personnel de ménage. Chaque jour était un combat. Le potentiel de cet hôtel est énorme, mais son management et son personnel (hors petit-déjeuner) n'est absolument pas à la hauteur du prix et du standing affiché. Décevant.

I was quite dissatisfied with my experience at Aguas de Ibiza. Upon our arrival with my children and friends, we did not receive assistance with our luggage to our rooms. We spent a considerable amount of time in the lift because we were not informed that key cards were required to access our floor. Furthermore, we were left to locate our rooms independently, without any guidance. This was an unprecedented experience for me, particularly from a hotel of a five-star rating. Upon entering our room, we observed that the floor appeared unclean and had several stains. Furthermore, despite having paid for a city view for one of our rooms, we were instead presented with a view of a construction site. When I brought this to their attention, I was informed that they would consider relocating my room, but I did not receive any further communication regarding this matter throughout my stay. Additionally, the bar staff on the ground floor exhibited a rather impolite and unhurried demeanor. I also ordered a fruit platter by the pool, which unfortunately never arrived. The room service was unsatisfactory due to poor phone line quality, which made it difficult to communicate orders effectively. For instance, an order for three Sprites was mistakenly delivered as three servings of fries. I was requested to provide a deposit of 300 euros per room. As I had booked two rooms, I paid a total of 600 euros. I was not informed beforehand that such a payment would be required. The gentleman at the reception assured me that the deposit would be refunded upon my check-out. When I did check out, I inquired with the lady at the desk about the refund, and she stated it would be processed within three days. Upon returning home, I contacted the hotel as I had not yet received my refund. They subsequently sent me a screenshot of a receipt (in Spanish) and a video of the card reader (also in Spanish). I then contacted my bank, who advised me to request the 23-digit ARN from the merchant. The hotel's response was, "we sent you a screenshot of the receipt and a video." Their assistance has been less than satisfactory, and their demeanor quite impolite. Consequently, I have initiated an investigation through my bank. I returned 10 days ago, still no refund!

Arrived on Monday 27th October and had to wait for our rooms to be finished. My son paid an extra €650 before we came to have his room upgraded but on arrival the room he was given was not what he paid for. The hotel upgraded his room to a better one also my room was upgraded as the previous room I had been allocated was not acceptable. Also I had €50 stolen out of my bag on arrival. The hotel is nowhere near the beach. I will not be recommending this hotel to any of my friends or be staying in this hotel again. They should have staff that can be trusted

Booked a room with bath and mountain view. No bad and no mountain view from the room i got. Also i paid deposit €300,-, they said they refund it 5 days after arrival, i stayed a week, now 5 days after i left the hotel and still no refund. I tried to call and send whatsapps to the chat they reached out to me with but i just get no awnser from them. How fk rude. I want my deposit back.

Just back from a short break and honestly, we had such an amazing time! We’re so glad we chose this hotel. I was a bit nervous before we arrived as some of the reviews weren’t great, but honestly, we found them really unfair — our experience was fantastic from start to finish.||When we arrived, the reception area was lovely and modern, and the staff were super friendly, welcoming, and efficient. We even managed to check in early which was a nice bonus!||We stayed in one of the marina view Cloud 9 rooms, and it was gorgeous — really comfy, modern, and spotlessly clean. The view from our spacious balcony was stunning, looking out over the marina and the hills in the distance. We were lucky enough to catch some beautiful sunsets from there too!||The pool areas are really lovely, with comfy sunbeds and cabanas that make it easy to relax for the day. The rooftop bar area was also really cool, with amazing views and a great vibe. The rooftop pools looked absolutely Insta-perfect! We couldn’t use them this time as we were there with our two boys, but we’d definitely love to come back for a child-free trip sometime to make the most of those areas.||We ate at the poolside restaurant, which was really good (a little pricey, but it’s a 5-star hotel so not too surprising), and the breakfasts were excellent — loads of choice from the buffet plus the option to order from the à la carte menu, which was a nice touch.||Also worth mentioning — the gym was really impressive! Well-equipped and much better than most hotel gyms I’ve used before, which was a big plus for us.||The location couldn’t be better — overlooking the marina and just a short, easy walk to all the restaurants and bars around Santa Eulalia.||All in all, we had a wonderful stay. We don’t usually go back to the same hotels, but this one has definitely tempted us to return — maybe next time just the two of us so we can enjoy those rooftop pools and bar properly

Hotel qui est loin des standars des 5 etoiles Côté positif - l'hôtel est beau - le rooftop est incroyable - le spa est bien - le petit déjeuner est top - les équipes du petit déjeuner et du bar sont tres sympa et souriant Côté négatif - l'hôtel est vieillissant - 2 ascenseurs en panne sur 4 - notre chambre était en piteux état - le personnel de l'accueil incompétent et désobligeant - le personnel des chambres. Ménage mal fait Hotel que je ne recommande pas

ATTENTION c’est n’est pas un 5 étoiles comme sur le continent : - Bel emplacement, piscines et spa - très beaux petit déjeuner 🤗 - par contre Conciergerie, ascenseur, finition générale à revoir complètement… ce n’est pas au niveau 🤮 Problème de sécurité : Pour accéder au rooftop, il y a 4 ascenseurs mais un seul fonctionne et les portes des escaliers sont verrouillées (absolument pas au norme s’il y a un incendie 🤯). Au final, il faut s’armer de patience ou aller ailleurs … c’est dommage car il y a du potentiel

En el spa entra agua por el techo en varios sitios

Hôtel au top! Joli, bien situé. Prestations de qualité. Petit déjeuner incroyable (buffet et à la carte). Un délice !!!! De magnifiques piscines … Des cocktails onctueux. Personnel très sympathique. Enfin tout était parfait! Avons passé un merveilleux petit séjour avec nos 2 enfants…

Hotel décevant - pas du tout digne d'un 5 étoiles Nous avons passé une semaine à l'hôtel Aguas de Ibiza (oct 2025) et sommes vraiment déçus. Bien que le rooftop soit grand et agréable, le petit- déjeuner très bon et l'emplacement idéal, trop d'éléments négatifs ont terni notre expérience. - toilettes communes régulièrement sales - piscines vieillissantes ( revêtement cassé par endroit) - rooftop ouvert de manière aléatoire ( horaire non respecté) - accueil peu agréable ( aucune explication sur l'hôtel à notre arrivée ( endroit /heure du déjeuner, code wifi, Accès rooftop...) - chambre inondée ( infiltration toit - nous sommes au dernier étage), on nous propose de changer dans une chambre PMR ( salle de bain, WC et évier sans aucune séparation ) pas très glamour pour un séjour en amoureux. On leur dit que cela ne nous convient pas et nous répondent qu'ils n'ont pas d'autres solutions car les autres chambres disponibles sont de catégorie supérieure. - chambre catégorie Premier sans baignoire alors que le descriptif en prévoit une - couloir des chambres sales et très abimés (infiltration d'eau dans les boiseries, l'eau coule par endroit et des seaux sont placés pour récolter l'eau, odeur de moisi). - eau coule du plafond à plusieurs endroit à la réception ( seaux pour récolter l'eau) - serviettes de piscine/rooftop pas toujours disponibles ( il faut fouiller dans les locaux techniques pour en obtenir) -Travaux encours devant l'hotel (beaucoup de bruits à partir de 5h du matin- pour les chmabre coté rue/montagne) Pour ce qui est des inondations et infiltrations, notre séjour s'est déroulé durant la tempête mais on voyait bien aux gonflement du bois que le problème était ancien. En outre ça sentait le moisi dans les chambres et couloirs. Malgré tous ces éléments négatifs nous aurions pu avoir une expérience plus agréable si le personnel de l'accueil avait été plus compréhensif, bienveillant et souriant. Ce qui n'a malheureusement pas été le cas. Bref, je déconseille cet hôtel car hormis le prix rien n'est digne d'un 5 étoiles.

This hotel is unbelievable!! I really don‘t know what to say… I was just speechless! Our stay was so wonderful and honestly during our stay I felt like a queen 😂 For me the most important thing is the bed… and the bed was absolutely comfortable and big! It felt like I was in heaven 🥹 And the view from our room omg so good! And the Spa was also too good there was a corner with a snack bar just wow! Also the rooftop pool wow wow wow! Breakfast was next level and the service too!! I would say everything from check in to check out went super without any problems we enjoyed our stay so much… right now we are at the airport and still thinking about this hotel… we will never forget you and looking forward to come back soon!!! This was really the best hotel so far!!! Thanks for making our stay so special and for treating us with such kindness. ❤️ Best regards Tenzin from Switzerland

Hemos ido a pasar un día a este hermoso hotel |El spa y el rooftop impresionante. Teníamos una reserva para cenar en el restaurante peruano Maymanta del rooftop y la cena fue exquisita. Frescura y explosión de sabores en todos los platos. Tendremos que repetir para probar los demás platos de la carta |Los camareros muy simpáticos y atentos

Comme souvent, quand un hôtel utilise le mot "luxe" dans son nom ("Aguas de Ibiza Grand Luxe Hotel"), on peut s'attendre à ce que ça ne soit pas du tout le cas, même s'ils ont la prétention de l'être. Au premier abord, ça donne le change, mais quand on regarde plus en détail (et encore), on voit bien qu'on en est loin. En vrac: - Le service de ménage enlève le tapis de salle de bain, mais n’en remet pas. - Le service de ménage enlève les petites serviettes pour le visage, mais n’en remet pas non plus. - Le métal est oxydé un peu partout dans la douche (voir photo), ça fait assez sale. - Des tâches suspectes ci et là (voir photos). Rouille ? Pire ? - Les toilettes japonaises qui ne fonctionnaient pas (j’ai eu confirmation du personnel que c’était dans tout l’hôtel). - Tableau électrique ouvert avec trappe tombée (voir photo). - Des fils apparents en vrac au niveau de la TV (voir photo) - Mon oreiller personnel avait mis par terre par le service ménage: niveau hygiène on repassera. - Commande “smart home” complètement défectueuse: le niveau de température réglait une valeur aléatoire à chaque appui sur “+” ou “-“, la lumière du balcon était impossible à contrôler directement (il y a bien une option, mais ça contrôle en fait une lumière à l’intérieur): seul moyen pour l’éteindre, demander de tout éteindre. Pratique. - Des odeurs désagréables dans la douche (je dirais du moisi dont on aurait tenté de faire le sort avec de la javel, mais ça n’a pas vraiment fonctionné) - La vue sur mer est en fait une vue sur deux bouts de bateau et demi dans le port - Des lavabos avec des éclats d'émail - Les meubles sous lavabos jamais nettoyés (j'ai retrouvé les mêmes poils coupés, ne venant pas de moi, pendant les 5 jours de présence) Le spa est pas mal (quoi que 2-3 trucs qui ne fonctionnaient pas bien non plus), et le petit déjeuner est top. Bref, si vous avez la possibilité, dépensez votre argent dans un autre hôtel alentour. Ce n’est pas ça qui manque.

Mooi hotel met een fijne gym en heerlijke sauna’s en zwembaden. Ik vond de 3 persoonskamer wat tegenvallen. Zeker voor het geld had ik in ieder geval een volledig bed verwacht (met passende lakens) en geen uitklapbaar bed/bank wat kraakte bij iedere beweging. Verder vriendelijk personeel en een prachtig hotel waar het een traktatie is om te chillen en te eten. Op loopafstand van het centrum waar je goed een dag kan vertoeven.

Ich bin Ende September für eine Woche in Santa Eularia gewesen, der Aufenthalt im Aguas de Ibiza war wirklich sehr schön, da kann man wirklich nichts sagen. Die Sauberkeit der Anlage war absolut in Ordnung, auch die Lage des Hotels und die Einrichtungen um den Pool sowie Spa/Fitness waren toll. Es sind nur wenige Meter zum Wasser und zur Promenade mit den vielen Restaurants und Einkaufsmöglichkeiten. Das Frühstück war mit viel Liebe aufgebaut und präsentiert, die Auswahl wirklich reichhaltig mit aufmerksamem und sehr freundlichem Servicepersonal. Das gesamte Personal und der Zimmerservice waren immer bemüht, es einem so angenehm wie möglich zu gestalten. Leider war mein Zimmer zu bestimmter Zeit nicht fertig und ich musste noch recht lange warten, bis man nun endlich "einziehen" durfte. Die Zimmer verdienen hier allerdings einen gesonderten Absatz, denn diese sind leider tatsächlich nicht mehr schön. Es war unendlich viel kaputt, die Lichtschalter lose, die Bedienung von der Klimaanlage machte, was sie wollte, ich hatte z.B. gleich den Griff der Schiebetür des Fensters in der Hand, das Waschbecken war in Teilen verrostet und die Badewanne mit so starken Gebrauchsspuren, dass die niemand nutzen wollte, Steckdosen funktionierten nicht, und es dauerte teilweise sehr lange, bis warmes Wasser zur Verfügung stand. Nach Regenfällen war der Kleiderschrank durchnässt und die Klamotten lagen dort im Wasser. Wir haben die wundervolle Zeit auf Ibiza eh nur draußen verbracht und das Zimmer als Basislager und zum Schlafen genutzt, so dass das nicht zu gravierend und störend war. Aber dennoch sollte man hier nachbessern.

Great experience, very nice hotel. Friendly staff.

So bad. So, really, terribly, bad. Once upon a time this was probably a really nice hotel. It kind of looks the part. However once you are there, the reality hits you quite hard. The rooms are trying to be techy, however the tech doesnt work. The air conditioning blows cold, at the same temperature constantly regardless of how you set it, and it doesnt turn off. The plug sockets only work sometimes, and the wifi never works at all. ||The pool is dirty and the cushions on the sunloungers have seen far better days. The spa, at least, is decent and the gym is clean and smart. ||The staff at the reception desk stare at you blankly as if you are the only person to ever raise these issues. Which is hilarious considering we watched two other parties demand refunds and leave the hotel. They also chat away happily between them in Spanish about how ridiculous all of the complaints are - assuming that the guest in front of them doesnt speak Spanish. I do, and that bit was awkward at best and phenomenally rude at worst. ||Also, the fire alarm went off at 6am. Which is unfortunate and uncontrollable i assume, but was the cherry on top of a pretty atrocious experience all around.

Leider entsprach der Aufenthalt nicht den Erwartungen an ein 5-Sterne-Hotel. Für knapp 2.000 € hätte ich deutlich mehr Komfort und Service erwartet. Der Zimmerservice kam jedes Mal viel zu spät, die Klimaanlage ließ sich nicht richtig einstellen und war daher kaum nutzbar. Außerdem war direkt vor dem Hotel eine Baustelle, was den Aufenthalt deutlich beeinträchtigt hat. Die Minibar war völlig überteuert, und insgesamt hat das Hotel den Standard, den es nach außen hin als 5 Sterne präsentiert, aktuell nicht gehalten – gefühlt eher 4 Sterne. Schade, das Preis-Leistungs-Verhältnis stimmt hier momentan einfach nicht. Die Zimmer-Sensoren sind extrem empfindlich, sodass das Licht ständig von selbst angeht – das ist auf Dauer wirklich störend. Außerdem wird kein Wasser täglich aufs Zimmer gebracht, was man bei dem Preis erwarten würde. Die Minibar ist zudem völlig überteuert – ein stilles Wasser kostet ganze 5 €, was absolut nicht verhältnismäßig ist.

We had an overall pleasant stay at the hotel, but several issues left us disappointed — especially given the expectations created by the hotel’s own description and presentation.||When we booked, we specifically requested a double bed and a baby cot, as we were traveling with our three-month-old baby. Upon arrival, well past midnight, we found two separate single beds and no baby cot in the room. We could live with the separate mattresses — that was inconvenient but manageable — however, the missing baby cot was completely unacceptable, especially since the hotel had explicitly promised and confirmed both before our arrival. It goes without saying that it is unsafe and dangerous for a baby to sleep anywhere other than in a proper cot, and we found it deeply concerning that this had been overlooked.||We immediately informed reception, but were told that “room service was no longer available” and that nothing could be done — except offering us extra towels (for what reason, we still don’t know). Only later did someone unexpectedly knock on our door with a cot they had “managed to find.” While we were relieved, it was alarming that the hotel was initially prepared to leave a baby without a proper place to sleep — something known to increase the risk of sudden infant death syndrome.||The restaurant experience was another disappointment. Several dishes on the menu were unavailable — including the octopus and the bone marrow tartare, which are heavily featured with photos across the hotel’s website and menu. Staff never once checked if we wanted another drink or if everything was to our liking. That lack of attentiveness really detracted from what could have been a lovely dinner.||On a brighter note, the hotel itself looks beautiful — both the reception area and the rooms are stylish and well-maintained. However, the air conditioning system is not a true air conditioner and doesn’t cool the room effectively. Since we stayed in September, this wasn’t a major issue, but we would definitely not consider returning during the high season, when proper cooling would be essential.||The breakfast was excellent — varied, fresh, and beautifully presented. It truly stood out as a highlight of our stay. Unfortunately, the hotel’s description of being “on the beach” turned out to be misleading. There is no real beach — just some sand spread over a plastic sheet, which was even visible in places. This kind of advertising feels deceptive, especially for guests who choose the hotel for its supposed beachfront location.||Finally, after our stay, we received a WhatsApp message from the hotel asking us to “please rate them a 10.” We found this quite inappropriate — feedback should be earned, not requested.||All in all, we look back on a stay that had potential but fell short in key areas: service, communication, and honest representation of the facilities. Fortunately, the outstanding

We had an overall pleasant stay at the hotel, but several issues left us disappointed — especially given the expectations created by the hotel’s own description and presentation. When we booked, we specifically requested a double bed and a baby cot, as we were traveling with our three-month-old baby. Upon arrival, well past midnight, we found two separate single beds and no baby cot in the room. We could live with the separate mattresses — that was inconvenient but manageable — however, the missing baby cot was completely unacceptable, especially since the hotel had explicitly promised and confirmed both before our arrival. It goes without saying that it is unsafe and dangerous for a baby to sleep anywhere other than in a proper cot, and we found it deeply concerning that this had been overlooked. We immediately informed reception, but were told that “room service was no longer available” and that nothing could be done — except offering us extra towels (for what reason, we still don’t know). Only later did someone unexpectedly knock on our door with a cot they had “managed to find.” While we were relieved, it was alarming that the hotel was initially prepared to leave a baby without a proper place to sleep — something known to increase the risk of sudden infant death syndrome. The restaurant experience was another disappointment. Several dishes on the menu were unavailable — including the octopus and the bone marrow tartare, which are heavily featured with photos across the hotel’s website and menu. Staff never once checked if we wanted another drink or if everything was to our liking. That lack of attentiveness really detracted from what could have been a lovely dinner. On a brighter note, the hotel itself looks beautiful — both the reception area and the rooms are stylish and well-maintained. However, the air conditioning system is not a true air conditioner and doesn’t cool the room effectively. Since we stayed in September, this wasn’t a major issue, but we would definitely not consider returning during the high season, when proper cooling would be essential. The breakfast was excellent — varied, fresh, and beautifully presented. It truly stood out as a highlight of our stay. Unfortunately, the hotel’s description of being “on the beach” turned out to be misleading. There is no real beach — just some sand spread over a plastic sheet, which was even visible in places. This kind of advertising feels deceptive, especially for guests who choose the hotel for its supposed beachfront location. Finally, after our stay, we received a WhatsApp message from the hotel asking us to “please rate them a 10.” We found this quite inappropriate — feedback should be earned, not requested. All in all, we look back on a stay that had potential but fell short in key areas: service, communication, and honest representation of the facilities. Fortunately, the outstanding

Super mooi hotel! Hele fijne lieve mensen die hier werken. Heeerlijk ontbijt met ontzettend veel keuze. Bedden liggen heel goed, zwembaden zijn prachtig. Mooie ligbedden, zijn er genoeg. Je kan zo Eulària in lopen en bij de haven kijken waar mooie jachten liggen. Echt genoten.:)

J'ai mis un avis pour le SPA Je ne savais pas mettre combien d'étoiles Parce que ça dépend de la masseuse FANY elle est exactement très sympa et elle masse très bien Mais SONIA ne sait pas masser il faut l'éviter Si vous voulez un massage il faut choisir FANY

Wir waren im September 2025 Gäste in diesem Hotel. Während unseres Aufenthalts mussten wir mehrmals das Zimmer wechseln, da es zu einem Wasserschaden und zu Problemen mit der Elektrik kam. Das Hotel machte auf uns insgesamt einen etwas in die Jahre gekommenen und teilweise ungepflegten Eindruck. Unserer Meinung nach entspricht es nicht dem Eindruck, den die Fotos im Internet vermitteln. Neben vielen Kleinigkeiten, die uns aufgefallen sind (bspw. defekte Aufzüge, lose Bodenplatten im Außenbereich, abgenutzte Möbel und nicht funktionierende Schalter auf den Zimmern, kein Wasserdruck in der Dusche), ist uns insbesondere Schimmel negativ aufgefallen. In einigen der von uns genutzten Zimmer roch es modrig, und an den Klimaanlagen konnten wir schwarze Stellen erkennen, die nach Schimmel aussahen. Auch in einigen öffentlichen Bereichen, etwa im Eingangsbereich und im Frühstücksraum, haben wir ähnliche Beobachtungen gemacht. Positiv hervorheben möchten wir die Freundlichkeit des Personals, das sich wirklich jederzeit bemüht hat, unseren Aufenthalt so angenehm wie möglich zu gestalten. Die Dachterrasse war unser Highlight, auch wenn dort leider keine Kinder erlaubt waren - wir waren mit unserer Tochter unterwegs. Das Essen in den Restaurants und das Frühstück haben uns gut gefallen. Insgesamt war der Aufenthalt für uns leider dennoch sehr enttäuschend und anstrengend.

Hotel has gone downhill massively. We stayed here a couple years ago and had a lovely time but this hotel has a massive issue with cleanliness. ||Dirty, musty smelling rooms with pubic hairs left on the bedding. Just as others have mentioned but noting has improved form replying to these reviews.

Dirty, smelly, musty rooms with public hair left on bedding. Such a shame as we stare here before and had an enjoyable experience. Not surprised people have had issues with bed bugs and the cleanliness of this hotel is appalling.

We stayed here for 2 nights before flying home after a wedding, the hotel is beautiful. Very welcoming and lovely touches like macrons and beach bag in the room. We ordered room service the first night as was tired and this came in good time and was really yummy. Breakfast was lovely but maybe a little expensive for what it was and you can walk out and find lovely things too which we did on our second morning. Unfortunately we didn’t get to experience the whole thing due to the flash floods but we had the most amazing experience in the spa which was just stunning. We came back to our room around 2:30 and it still hadn’t been finished cleaning which was annoying and the housekeepers couldn’t understand very good English and left us short of toilet roll. The concierge helped find a new restaurant for us to visit as Maymanta was closed due to the weather, but we went up the next morning to see the view and will definitely have to come back to experience the hotel in all its glory.

I stayed in this hotel from the 23rd to the 26th of September 2025 as a solo traveller attending a conference in the convention centre directly opposite the hotel and for reasons of public safety, I would advise not to stay here. When I entered my room (217 on the second floor), I was met with a strong musty smell. The room felt and smelled damp and mouldy. When I came to go to bed, I noticed curly hairs on the bed, marks, fluff and dust. Owing to the time that I went to bed and clocked these, I slept on the other side of the bed and hoped that housekeeping would change the bedding the next day as I was heading to the conference. Throughout my first full day, I developed lots of red and very sore and itchy bites on my ankles and legs. I assumed I’d been bitten by mosquitos and went to the local pharmacy to get cream. Over the following two days I became more and more bitten. I now know, having returned home to the UK, that they were bed bugs. Having spoken to other conference delegates, approximately six other residents of the same hotel have experienced exactly the same things. Given the severity of my bites, I am now having to take antibiotics to reduce the swelling, itchiness and pain. The hotel overall is tired and dated. They’ve let things slip and I now know that their hotel is riddled with bugs that are very hungry. I would appreciate a refund for what I have experienced and endured. I have reported my findings to the hotel both by email and contact form and wanted to do the decent thing and give them an opportunity to respond. They have not responded and so I feel no choice but to report it here and warn others of what awaits them in the bedsheets.

We arrived to a hotel that seems to have passed its sell by date. The room itself wasn’t clean with the bathroom having mold and hair left from a previous visitor. The sockets in the room work when they feel like it and the phone didn’t work meaning I had to go down to reception multiple times. Every time I showered the bathroom and main room would flood. ||This is not a 5 star hotel it’s more like a 2 or 3 star hotel. The pool looks like something from Benidorm and there is no sea view. The coffee is undrinkable the tea is luke warm and honestly this is a total let down. ||The staff told me I could pay for an upgrade if I didn’t like my unclean room which is ridiculous customer service.||Do not come. There are a million beautiful hotels on this island and this isn’t one of them.

I stayed in this hotel from the 23rd to the 26th of September 2025 as a solo traveller attending a conference in the convention centre directly opposite the hotel and for reasons of public safety, I would advise not to stay here.||||When I entered my room (217 on the second floor), I was met with a strong musty smell. The room felt and smelled damp and mouldy. ||||When I came to go to bed, I noticed curly hairs on the bed, marks, fluff and dust. Owing to the time that I went to bed and clocked these, I slept on the other side of the bed and hoped that housekeeping would change the bedding the next day as I was heading to the conference.||||Throughout my first full day, I developed lots of red and very sore and itchy bites on my ankles and legs. I assumed I’d been bitten by mosquitos and went to the local pharmacy to get cream. Over the following two days I became more and more bitten. I now know, having returned home to the UK, that they were bed bugs.||||Having spoken to other conference delegates, approximately six other residents of the same hotel have experienced exactly the same things.||||Given the severity of my bites, I am now having to take antibiotics to reduce the swelling, itchiness and pain. ||||The hotel overall is tired and dated. They’ve let things slip and I now know that their hotel is riddled with bugs that are very hungry.||||I would appreciate a refund for what I have experienced and endured. ||||I have reported my findings to the hotel both by email and contact form and wanted to do the decent thing and give them an opportunity to respond. They have not responded and so I feel no choice but to report it here and warn others of what awaits them in the bedsheets.

Came here for a family trip, everything was clean a. We needed some help and a girl named audrey ( if i i spelled it correctly) was very nice and really helped us with good service! 🥰

El spa necesiya mantenimiento y el restaurante alabastro el servicio correcto pero la comida pobre. Demasiadas espinacas, el pollo no se podía comer de tal cantidad de picante. En resumen, la experiencia no ha estado a la altura. Pd. Te cobran la bebida teniendo en cuenta que es un regalo celebración. En fin. Can curreu le da veinte patadas

I stayed at Aguas de Ibiza Grand Luxe Hotel with my wife; it was our 3rd visit in consecutive years.||Our stay didn’t start off great, I’d booked a junior suite with sea view but was allocated a suite with a pool view, I explained this to reception but was told it was the correct room, as it was late I had no choice to stay in the room. The following morning, I spoke to the duty manager, who again tried to fob me off with a low-quality room. Once I explained I’d stayed at the hotel twice before, reception should have this information and know the difference I was eventually given the correct room.||Over the past 3 years the quality of service has dropped, for example, reception should’ve known I’d stayed before, we had to ask for our room to be cleaned twice, our bathrobes went missing, my wife asked for an iron, 4 times, it was never delivered to our room, I could keep going on.||The issue of poor service lies with the management, after speaking to some staff members it was obvious morale amongst staff is very low, which impacts on the service they deliver, this needs to be addressed.||Some of the staff were excellent and couldn’t do enough for you, in particular those working in the poolside restaurant, we found them very helpful and always willing to help.||Reception staff need to go on customer service training, particularly Alexandro, I felt he went out of his way to be unhelpful.||Please please please address the issue of umbrellas around the pool, they are so large and cumbersome the lifeguard had to put them off, which obviously took him away from the job he was employed to do.||It wasn’t all bad, the roof top bar was excellent, although the poor layout of the tables needs to be addressed, also you need another bar man. The main restaurant on the roof is excellent, I really loved the food, location and service. Breakfast was excellent, great choice of eggs, cold meats, pastries and cereals. I would have two people at the desk, reduce delays getting to you table.||My review might sound picky but if you’re advertising yourself as a five star hotel you need to provide that level of service.

Our second stay and this hotel and again it delivered with 5 stars, we had a bit nightmare start with the airline failing to deliver our baggage when we arrived at the airport, when we arrived at the hotel we spoke with reception (Delphine and Andrea) and they literally leapt into action and contacted the Iberian airline and chased for us on numerous occasions to provide tracking as to when we would see our bags. They were absolutely awesome and gave what a I would call a world class service, these ladies are a real credit to an overall fantastic team at the Aguas who cannot do enough to ensure that your stay is a wonderful experience. Our bags were delivered the following day and the reception called us straight away and ensured they were sent to our room immediately, on top of that so many of the staff remembered us from last year and went out of their way to come over to say hi and ask how we were enjoying the facilities.|We plan to return next year to this hotel and thoroughly look forward to spending time there again.

No se merece 5 estrellas para nada. Solo la entrada. Las piscinas sucias, ascensores no funcionan, el servicio mal y la recepción lo peor...malisima asistencia y desconocimiento total.

Nice location near the marina with good restaurants . Hotel was tired, service was generally poor. Not 5* as other reviews also concluded

The staff and rooftop pool were awesome. There were broken things in our room and general feel of unrepaired wear. However the 1-star issue was that we were charged twice. And after explaining the situation they refused to reverse it. They require a deposit which is fine, however we didn’t see this email until the day we were going to check in. So we tried to pay the deposit and got an error on the site (and no payment confirmation). So we assumed we were too late paying (which would also be fine). So we booked again day of, paid that deposit, and thought we were fine. However the first payment did go through. Not having payment confirmation emails is ridiculous, and just saying that "cancelled bookings aren't refundable" when we obviously did stay there is even more so.

Wir können uns den vorherigen schlechten Bewertungen leider nur anschließen. Bei 5 Sternen erwartet man etwas anderes. An allen Ecken und Kanten ist etwas kaputt, lockere Steine an Wegen und Pool, ungepflegte Außenanlagen und auch die Zimmer sind in die Jahre gekommen, muffig und schimmelig. Leider nicht zu empfehlen. Das einzige was uns gut gefallen hat war das Frühstück - hier gab es eine große Auswahl.

Rodrigo, barman del rooftop hizo nuestra estancia mucho mejor, sabe trabajar y cómo tratar al cliente, gran parte de nuestro retorno a Aguas de Ibiza es para volver a coincidir con Rodrigo, talento que no hay que dejar escapar

Het is een mooi hotel wat echt wel vijfsterren potentie heeft maar er ontbreekt een boel, met name de service en het management kan beter. De ontvangst was zeer vriendelijk. We waren erg vroeg en men zou hun best doen om zsm een kamer vrij te hebben. Echter na 15u hoorden we niks. Net als vele andere gasten. Uiteindelijk kregen we de kamer maar men nam niet de moeite om het eerder klaar te hebben. Het dakterras en zwembaden op het dak zijn geweldig. Mooie rooftop bar. Kamers zijn mooi, maar airco werkte niet of nauwelijks. We kregen wel een kamer switch aangeboden maar we wilden niet alles weer in en uitpakken zodat we nog meer tijd zouden verliezen. We kregen een gratis diner aangeboden. Dit was echter middelmatig en we moesten kiezen uit gerechten die niet heel gangbaar waren. Hoe dan ook een attent gebaar. De liften in het hotel zijn traag, personeel is niet echt vriendelijk, de prijzen van eten en drinken zijn buitenproportioneel hoog. Hiervoor zou je echt betere kwaliteit verwachten. Samenvattend; mooi hotel maar prijs kwaliteit verhouding is slecht. Wie vraagt 40 euro per persoon voor een ontbijt? Bizar.

Se stai pensando ad un hotel che unisce lusso, relax e cura del dettaglio ma senza diventare finto o opprimente, Aguas de Ibiza è una scelta convincente. È perfetto se vuoi goderti Ibiza con stile, wellness, buon cibo e una posizione comoda, senza svenarti (anche se certo non è un hotel economico). ⸻ Punti forti: 1. Design & atmosfera Le stanze sono moderne, spaziose, luminose, con materiali eleganti come pietra, legno chiaro, bagni ben progettati, balconi (spesso con vista mare). C’è una forte cura per l’estetica e per far sentire il soggiorno “di qualità”.  Il tema Feng Shui è presente, con attenzione a luce, acqua e spazi che favoriscono il relax.  2. Servizi Wellness & Spa Il centro benessere (spa by Clarins) è un punto forte: ci sono zone di idroterapia, cabine per trattamenti, un’ottima offerta per chi vuole staccare e prendersi cura di sé.  Piscine multiple, incluso un rooftop infinity pool per soli adulti, che donano quel plus visivo e di relax.  3. Cibo e ristorazione Ci sono vari ristoranti che offrono cucina mediterranea con influenze locali, buon livello nel menù, presentazione curata.  Anche la colazione viene spesso citata come molto buona e ampia.  4. Posizione & contesto Situato a Santa Eulalia, zona più tranquilla rispetto ad altri punti più “movimentati” di Ibiza, ma comunque vicina al mare, marina, negozi, ristoranti. Perfetta se vuoi un compromesso fra pace e comodità.  5. Cordialità del personale Numerose recensioni parlano bene dello staff: gentile, disponibile, professionale. Fa la differenza quando tutto il resto funziona ma vuoi sentirti ospite, non solo cliente.  ⸻ Aspetti su cui tenere gli occhi aperti / migliorabili: • Alcune aree comuni mostrano segni di usura: non tutto è impeccabile come da brochure.  • La gestione delle sdraio/pool-beds è un tema: spesso i lettini vengono “prenotati” già di primo mattino (con borse, asciugamani…) anche se non usati, il che può creare frustrazione.  • Servizio al rooftop/pool bar non sempre velocissimo o ben presidiato: in alcuni momenti manca personale, o bisogna spostarsi per ordinare da zone non vicine.  • Alcune camere hanno vista non eccezionale (parking, edifici vicini) invece delle viste panoramiche; se vuoi panorama, meglio verificare che la camera lo garantisca.  ⸻ Conclusione: Aguas de Ibiza è un hotel di fascia alta che fa molte cose bene: estetica curata, wellness bello, cibo buono, posizione comoda. Non è perfetto, ma se sai cosa aspettarti — che il lusso qui è moderno, rilassato, non ostentato — allora è uno dei migliori in cui stare se vuoi goderti Ibiza mescolando relax e comfort.

Se lo puedo tener buenas palabras y admiración primero por el trato recibido por su director, el señor Solivellas, pero poder disfrutar de estas maravillosas habitaciones, de su piscina, de la gastronomía y de su spa que se convertirá en Wellness clínic. En breve ha sido un auténtico placer.

Scuba is more than just a rooftop—it’s an experience. With the most stunning view of the city and a sunset that feels like a dream, every moment here is unforgettable. The Sangría Agua de Ibiza is the best I’ve ever tasted, refreshing and unique. But what truly sets Scuba apart is the team, and especially Audrey. Her warmth, genuine hospitality, and eye for detail made us feel not only welcome but celebrated. Thanks to her and the entire staff, Scuba has become a place I’ll return to again and again.

Lo que eran unas vacaciones familiares terminaron en una muy mala experiencia y atención de parte de encargados y recepcionistas con faltas de respetos de parte del señor Rodrigo , muy poca atención de parte de Costin , Adrián Suárez y Jhon .Han perdido unas prendas olvidadas en mi habitación . Nadie sabe decirme dónde están ni a quién fueron entregadas . Lamentablemente recomendamos el hotel an unos amigos y también tuvieron muy mala experiencia en las habitaciones . Una pena no Volveremos ni recomendaré este sitio .

When we booked this hotel for three nights, we were initially impressed by the pictures and reviews. Unfortunately, the reality upon arrival was very disappointing. Having stayed in several four- and five-star hotels before, I can say with confidence that this property does not live up to a five-star standard. The hotel is clearly showing its age — the furniture, fixtures, and overall condition of the room were dated and worn. What we were given did not match the photos online, and the bed frame was even visible. Noise was also a problem. Despite keeping the sliding door shut, we could clearly hear activity outside late into the evening, which made it difficult to relax. Service left much to be desired. We waited an unreasonably long time for our luggage to be delivered to the room and had to call several times. The in-room telephone was so outdated that it was almost impossible to hear reception through the static. Even a simple request for an iron took far too long to be fulfilled. The elevators, too, felt old and unreliable. Furthermore, there was a lack of warm water while showering in our room. Considering the high price, the overall experience was a major disappointment. Sadly, this hotel fell far short of expectations, and we would not return.

Not only this is one of the most beautiful places but also Audrey and the other staff helped us a lot 🥰 Thank you sooooo much for everything! And especially for the hidden jams 🥰

We had the most incredible stay at Aguas de Ibiza! It’s an absolutely beautiful hotel and extremely kid-friendly, while still offering plenty for adults. The hotel really has everything. There’s a lovely little restaurant by the pool with great snacks, and several pool options: a family-friendly pool for young children, another pool for older kids and adults, and a stunning rooftop adult-only pool with a bar and fine dining restaurant — perfect for watching the sunset. The spa is out of this world, and the staff are wonderful across the board — from the concierge and bellboys to housekeeping. Everyone was so helpful and genuinely kind. The rooms are gorgeous, with comfortable bedding, great bathtubs and showers, and private patios. Coffee was restocked daily, which was a nice touch. What makes this hotel special is that it truly offers the best of both worlds: the feel of a luxury resort while still being ideal for families. They even have a kids’ camp with babysitters at a reasonable rate, plus floaties and pool toys provided, which was such a thoughtful detail. We couldn’t recommend it more — the perfect mix of relaxation and family fun.

At Alabrastro restaurant, we had the joy of meeting a truly wonderful soul named Audrey. From the very first moment we arrived in the hotel restaurant , she welcomed us with such kindness and warmth that she instantly made us feel at home. It’s these little gestures and first impressions that stay with you for a lifetime, creating memories that make a place unforgettable. Thank you, Audrey, for your genuine hospitality and for making our experience so special. ☀️💛

Estuve solo en el spa, es muy buen sitio, te dan toallas, albornoz, chanclas... Un poco caro eso sí.

Habitacion 319 pesima… en este supuesto hotel de 5 estrellas nuestra habitación está orientada a un foco de luz industrial… tras avisar a la dirección del hotel y supuestamente la molestia ser subsanada. Hoy segunda noche y mismo problema…

Avoid this hotel. Rooms are old, smelly, and plagued with broken air conditioning, lights, and switches, poor water pressure. We had to change rooms three times in just a two-night visit, including one that flooded on arrival. The holiday was diminished to us just hanging around in between check in's, check out' of the 'new' room that would be worse than the previous. And the original booking was already for a premium rooms at €700+/night. Breakfast was €40 per person yet basic and terribly slow, and the 'upsacale' rooftop restaurant ran out of half the menu on our second night. So there was no bright spots about the food either. This hotel is not clean. Hard to believe this is a “Leading Hotel of the World” or "Luxe"— it’s a property in steep decline and higher than average small children count just adds to further demolition of what might have been something upscale back in the day. Staff try 'something' and 'sometimes' but really are not helpful. Besides the embarassing repeated room malfunction, reception charged full amount of stay twice for the room that was already fully prepaid in advance, breakfast staff came to the table only after 40 minutes of waiting (you can't grab a hot dish without a waiter). Cleaning was either poor or not existent at all (room skipped). Common areas are dated, glass elevator walls were filthy with sunscreen and general seaside dirt. Usually such negative reviews end with praising the staff as a 'bright spot'. This is not the case, I had to explain our troubles in this hotel to at least three receptionists, every time they acted surprised this is going on and promised to resolve shortly and then I've never heard from them or seen any action again. Mind that room phones also do not work ( loud cracking sound impossible to understand) so you have to physically go down to ask for anything. Staff, in general, says that we came during a peak season hinting that rooms not being functional or cared for is our problem and not the management trying to squeeze the last € from this crumbling hotel. This is not a 5* hotel, not 'luxe', not 'deluxe', not 'leading' and not for adults (last one is not a problem - but beware what you are buying).

Buen hotel, pero no lo calificaría como un 5 estrellas GL. En mi humilde opinión, se debería invertir más dinero en el mantenimiento. Habitaciones: Muy amplias, equipadas y con buenas vistas. La limpieza de la habitación tampoco está a la altura del precio que pagar por noche. El día que entramos tuvimos que solicitar que nos aspiraran la habitación. Entiendo que con las prisas se les había olvidado y la entregaron con el suelo sucio. El mobiliario de la habitación está muy desgastado, parquet rayado/resbaladizo y la cama y ropa de cama para nada a la altura de un hotel así. Gimnasio y SPA bien equipado. Buenas piscinas. Desayuno completo y variado. La atención del personal tampoco es la que corresponde a mi entender a un 5* GL. Malos modales, te atienden sin ninguna sonrisa. No te sientes arropado. Tanto en la recepción como en el desayuno. La experiencia en el restaurante de comidas fue un poco desastre. Después de reclamar un plato de fruta que llevábamos esperando 20 minutos, nos dijeron que se lo habían olvidado.

Excelente lugar, lo mejor es la terraza con muy buenas vistas, cócteles perfectos y la atención del personal insuperable Totalmente recomendable 😃👍

Hotel is very dated. Furniture is worn, a/c not strong, ceiling in corridor badly water damaged, some items broken. Pools are good with kids. Sand by the pool is not convenient. Rooftop pools are nice but decking gets very hot. Service generally ok but lacking communication between teams. Our kids bed wasn’t setup although we asked 3 times during the day. Not to 5 star standards but probably priced accordingly. Location is convenient.

Ne correspond pas du tout à un 5 étoiles à part le tarif exorbitant de 700€/nuit ! À ce prix nous nous attendions à un vrai Small luxury hôtel comme cela est présenté ! C’est Plutôt un 3 étoiles à un prix très élevé, nous sommes très déçu et ne reviendrons pas ! Hôtel très bruyant, mobilier piscine soit cassé soit en très mauvais état globalement défraîchie inadmissible pour ce tarif et présenté comme luxury ici il n’y a que le nom Luxury !!!

Durante mi estancia he presenciado un incidente muy grave: había una deposición (caca) en el suelo de la piscina. El personal acudió a retirarla, pero no se realizó ningún tipo de limpieza o desinfección visible de la zona.|En un establecimiento que presume de ser un hotel 5 estrellas Gran Lujo, es totalmente inaceptable que no se cumplan protocolos básicos de higiene y seguridad para los huéspedes. Esto genera una gran preocupación por la salud y deja una impresión muy negativa.

Stanze spaziose e accoglienti. Ma poca manutenzione dello stabile. Personale super gentile ma poca attenzione del dettaglio (p.es. spesso non c'erano più bicchieri o bibite al buffet della colazione). Peccato che non ha accesso al mare o a una spiaggia attrezzata. Non aspettatevi un 5 stelle

heerlijk eten, mooie plek, het hotel mag wel een facelift krijgen, badkamer , meubels enz kinderen mogen niet overal in , spa sport en rooftop zwembad, dat is jammer

Great massage, but lunch and spa reception let it down My partner and I went for the spa package with a massage and lunch. The massage was lovely and the spa itself was a really nice space — calm, clean, and relaxing. What brought the experience down was the service, both at lunch and at the spa reception. The receptionist at the spa wasn’t friendly at all. She came across quite cold, which really set the wrong tone at the start of the day. Later, when it came time for lunch, the service was honestly a mess. We waited for ages. The woman who first came to take our order disappeared without telling anyone, and no one else followed up. We eventually had to go find someone, and they were completely unaware we were still waiting. It felt really unorganised and unprofessional. It’s a shame, because the spa and massage were genuinely great, but the service at reception and during lunch definitely affected the overall experience.

Ayer 4 de agosto sobre las 12:30 fuimos mi novia y yo a pasar el día allí, a disfrutar del spa, de un masaje y comer. El spa nos gustó mucho y el masaje fue espectacular. El masajista nos pareció un gran profesional. |Pero es un sitio al que probablemente no volvamos ya que el servicio fue pésimo. Exceptuando al masajista, nos atendieron de tal forma que nos dio la impresión de que sobrábamos. La chica de la recepción del spa mantuvo una actitud claramente condescendiente con nosotros y su rostro reflejaba que ese era el último sitio del mundo donde quería estar. Después del spa y masaje fuimos al restaurante a comer, donde la camarera que nos tocó (una mujer de edad adulta con acento argentino, lo digo como especificación sin ningún sentido xenófobo) nos atendió de cuando en cuando, de tal forma que tardó en darse cuenta de que nos había dado una mesa sucia y quiso estirar el mantel el cual yo había recogido un poco puesto que estaba manchado de comida. Tardamos dos horas en comer ya que, al parecer, esta chica se fue y no le dijo a nadie que estábamos siendo atendidos, faltando el segundo plato y el postre, el cual nos lo trajeron al final cuando ya, algo agobiado y sin querer estresarme después de un día de relax, nos estábamos marchando. Nos dio la sensación de que no existíamos y de que se percataban de nuestra presencia cuando repetidas veces alzamos la mano para preguntar por la comida o en el momento de pagar las bebidas. |Lo triste es que comentando la situación con amigos, algunos han ido y les ocurrió algo similar. |Esto no lo escribo buscando descuentos ni regalos. Gracias a dios no nos hace falta. Lo escribo porque pagamos lo que pagamos por la categoría del hotel, nadie nos regaló nada; sin embargo con esos detalles podemos decir que la categoría no fue correspondida.|Buenas tardes.

The hotel was 5 stare maybe 30 years ago. The hotel is ok, but definitely not as described. Our room smelled very bad and we saw a roach in it. The breakfast is good, but they are super slow. Its definitely not 5 stars. I would never book it again.

We’ve been here for 5 hours and our room is still not ready. We contacted the hotel in advance to inform them we would be arriving very early, since flights from Frankfurt are constantly being cancelled and rescheduled for 5 a.m. They said they would do their best, but we haven’t seen any real effort from the staff to speed up the process. Only two receptionists have been friendly — all the others have been rude and unhelpful, giving us no information. The staff at the restaurant by the pool, however, have been lovely and the food is delicious. We are here with two children, and I’ve already seen many other guests complaining. Lots of people are waiting around the pool with no idea of what’s going on. Ibiza has many wonderful hotels with impeccable service. Don’t make the mistake of coming to this hotel. It’s definitely not a 5-star experience! It’s a shame, but this hotel has serious management issues and is simply not worth it.

Dit is geen vijfsterrenhotel. Ruime kamer (wij hadden luxe kamer) met zicht op haven, maar er was muffe geur. Lakens voelde klam|aan. Wij hebben dit meerdere keren gemeld maar dit werd niet opgelost. Er werd meegedeeld dat ze op de hoogte waren van het probleem dat met het badkamersysteem te maken had. Ze hebben zelfs erkend dat wij niet de eerste waren die hierover klachten hadden. Maar toch wordt er niets aan gedaan… Bij thuiskomst alle kleren kunnen wassen, muffe geur van kamer zat in kleren. |Ook aantal keren voor handdoeken moeten vragen die niet waren aangevuld.|Verder is alles in hotel verouderd (tegels liggen los, kussens aan zwembad vuil etc). Mooie rooftop met zwembad. Maar er te weinig plaats, opent om|11u, als je niet om|11u daar bent, geen plaats. Rooftop restaurant wel goed met mooi zicht. Manicure/pedicure was zeer goed.

Whilst we enjoyed our stay at the hotel , lovely room, friendly staff, roof top pool beautiful and expectations met in those regards my husband and I are extremely frustrated at a lack of action and communication regarding an expensive item we left behind in our room. I realised a few hours later whilst my husband was travelling on a seperate flight that we may have left the item on the counter in the room. I immediatly emailed the hotel asking them to check. Once I was able to reach my husband when he landed he was able to confirm we had definatly left the item. He then called the hotel. He called the hotel on 27th July and was told they would check. He recieved no call back, as well as myself not receiving any email back from my first concern. He then called back a second time yesterday, 28th July and had to explain over again and was still given no information and told he would be given a call back. Still nothing. Whilst we understand our valuables are our responsibility it is deeply concerning that guest concerns are not being taken seriously and that this is not being followed up on. The item was left in the room so where is it now and what is being done to look into this?

I found the hotel to be a fantastic hotel. The rooftop restaurant is an experience of its own. Despite stiff prices, we ended up eating there three times during our one week stay. The breakfast is amazing, and given the number of rooms, how the breakfast restaurant experience never felt really crowded, I don't understand. We got into the routine of heading out to the ocean to snorkle after breakfast, just to get out of the compound. It is close and beautiful. Many restaurants are withing walking distance from the hotel. We were a family of two adults, and a 15 years old and a 12 years old, and we had to make some adjustments to ensure kids' privacy when in the bathroom and shower. Apart from that, it worked well to sleep 4 in the same room.

Nice hotel

Been coming for many years. This time paid highest room rate ever paid, only find on arrival breakfast not included. Very disappointing. Plus 2 power cuts, poor refills of team and coffee in room no English. news channel. Hotel looking a bit old and tired, loose steps by the pool, very dangerous many guests commented on this. A couple of staff abrupt it's wasn't the five star experience we're used to. I will be putting an appropriate review on trip advisor. Many thanks

Prijskwaliteit viel tegen omwille van service, dit verwacht je toch wel van een 5 sterrenhotel. Problemen werden meermaals gemeld aan receptie en werden niet opgelost (geen goed Engels?): liften constant kapot, telefoon op kamer deed het niet, wifi deed het niet, tegels kapot rond zwembad (zeer gevaarlijk), kamer werd soms niet gepoetst, wachtrij aan ontbijtzaal, roomservice kwam niet opdagen,… We betaalden voor junior suite met zeezicht maar jammer genoeg weinig zeezicht. Jammer want zeer mooi hotel en goede locatie met goede restaurants!

Me decepcionó mi experiencia en el hotel Aguas de Ibiza. Llegamos alrededor de las 12:30 y nos dijeron que la habitación estaría lista a las 15:00, lo cual es normal, ya que es la hora oficial del check-in. A las 15:00, aún no teníamos habitación; no estaba lista, pero nadie sabía por qué ni cuándo lo estaría. Finalmente conseguimos la habitación con 25 minutos de retraso, ya que mi pareja estaba muy enferma. Reservé dos veces dos noches, es decir, una estancia de cuatro noches seguidas. Me dijeron que nos habían hecho un upgrade (era la misma habitación, solo un piso más arriba). Muy bien, agradecí y pregunté si tendríamos la misma habitación durante las cuatro noches, y me respondieron que sí. Después de dos días, la recepción me llamó varias veces al móvil para decirme que si quería mantener esa habitación, tenía que pagar un suplemento. Además, el hotel es muy, muy antiguo, mal insonorizado; se escucha la música del desayuno desde la habitación. La puerta corredera de nuestra terraza no se cerraba con llave, lo cual no es nada tranquilizador desde el punto de vista de la seguridad. Algunas personas de la recepción no son nada comprensivas, e incluso llegan a ser agresivas en su forma de hablar. La limpieza de la habitación dejaba mucho que desear: había cabellos en el suelo cuando llegamos. Puntos positivos: el desayuno es muy bueno, y la ubicación también. Son prácticamente los únicos aspectos positivos que puedo destacar. Todo lo demás no es catastrófico, pero sí decepcionante, y desde luego lejos del nivel esperado de un hotel cinco estrellas.

Hotel espectacular. Las habitaciones son amplias y con los detalles muy cuidados, el servicio excelente y los restaurantes buenísimos!

Probably above average family hotel. Really need new pillows though as they are truly an awful, lumpy mess. I asked for 3 nights for new ones with no luck, sometimes I didn’t even get a pillow case :( Shower doors are a hazard, and would be dangerously for kids. Breakfast is nice, area is quiet, staff are kind.

Absoluut geen 5 sterren waard.||Enige wat echt prima was, is het ontbijt.||Kamers werden slecht schoon gemaakt. |Strand/zwembad handdoeken moesten we 2x meer dan een half uur op wachten in de ochtend, want die waren nog niet gebracht. Terwijl het al 10 uur was geweest.||Flesjes water werden niet aangevuld op de kamer. ||We zouden hier zeker niet nog een keer naar toe gaan.

Muy buen hotel en una ubicación muy tranquila de la isla, que era lo que estábamos buscando. El personal siempre muy atento y amable. Tiene un spa muy grande con diferentes piscinas que hace que el hotel sea aún mejor. Pasamos unos días increíbles.

We stayed at Aguas de Ibiza for four nights. It has a modern aesthetic, but the property feels a bit run down and could benefit from some updates. While the design is stylish, it doesn’t quite deliver the luxury experience it promises. The biggest downside was the poolside service, the staff were noticeably rude and not very accommodating, which took away from the experience. The rooms also lack privacy, so I wouldn’t recommend it for families. That said, the location is fantastic , close to the marina, restaurants, and shops, which made getting around easy and enjoyable.

Although there were a few areas in which the maintenance of the building seemed questionable, Aguas de Ibiza proved to be leagues above any four star hotel. Staff were extremely understanding and conscientious when considering the quality of our stay; when we expressed personal discomfort with the room we were given, staff made us feel extremely validated and worked to give us a top quality experience. Contrary to some previous reviews, the hotel is definitely worthy of five stars! One of the most beautiful hotels in Ibiza.

Excellent rooftop cocktail bar, must visit!!!

This is a review I feel really strongly about. I am not one to leave reviews at all. I have never stayed in a place so unorganized. Firstly, our room key constantly didn't work. We had to get it fixed MULTIPLE TIMES A DAY and our trip was for only four nights (which mind you was nearly 600 EURO a night). Secondly, the cleaning team is absolutely AWFUL. We left at midday for the beach with a clean me sign hanging on the door handle and came back at 7 PM to a room unmaid, where even after three days and the hotel knowing we had three people in the room we didn't even receive a third towel for my daughter. They couldn't even clean the bathroom before we got here properly, and arrived to a tub with hair from previous guests. EVERYTHING IN THIS HOTEL IS OUTDATED, ALL THE APPLIANCES AND ALL THE TECHNOLOGY INCLUDING BATHROOM LIGHT AND AIR CONDITIONING WHICH DIDN'T EVEN WORK. Genuinely one of the worst hotels my family and I have ever stayed in. My advise is simple, spend your money somewhere else. This place doesnt deserve a stamp of being part of "leading small hotels of the world" and completely scams the client online - there's just no "private beach" as mentioned online. Total scam.

Amazing Rooftop Pool and Bar. Great views!

Nécessite un grand rafraîchissement, hôtel assez vétuste et sale par endroits. Emplacement pas terrible non plus.

Kom hier al jaren. Dit jaar kwam ik dingen tegen die niet passen bij een vijf sterren hotel. Veel tegels liggen los, levensgevaarlijk. Op een kussen trof ik etensresten aan, bovendien een grote scheur in één van de luxe ligbedden aan het zwembad. Spinnenraggen in de openbare ruimtes. Miste een manager waarmee ik dit kon bespreken, wilde dit niet en publique bij de balie doen. Daardoor is dit hotel naar mijn mening geen vijfsterrenhotel. Of ik nog terugkeer is de vraag!

Literally next to the Marina, the price od this hotel is way way expensive. The staff are overworked. The hotel rooms are good size, mine had a balcony, nice but dated. The shower is see thru with adjustable blinds. Its a bit weird. The sink design is fancy but not practical. There is a toilet and bidet. The breakfast is the best! Excellent variety of everything. You can order from their menu on top of the buffet. You can sit indoors or outdoors. The spa is nice but definitely dated. The location is walking distance to the marina, easy to access the restaurants on the marina, great for a stroll.

Hotel esternamente ristrutturato, camere fatiscenti, vecchie rotte non funzionali, la porta d’ingresso si apriva a metà perché si bloccava e non riusciva ad aprirsi tutta, la doccia era fredda e piena di calcare infatti l’acqua usciva lentamente il getto era poco… il personale della piscina è imbarazzante per quanto sia scostumato, l’piscine erano sporche, gli ascensori erano letteralmente lerci c’era sangue di zanzara uccisa per tutta la durata del mio soggiorno, insomma, per i soldi che si prendono avrebbero almeno dovuto lavare l’ascensore e fare tutto il restante

Wir waren zwölf Nächte dort, zugegeben das Hotel hat etwas, wir kennen schon einige Jahre das Restaurant Maymanta auf dem Dach und wollten es nun einmal als Urlaubsunterkunft haben. Es hat seinen Glanz für uns verloren, dreimal mussten Techniker kommen um Reparaturen durchzuführen. Angefangen bei der Balkontür, welche nicht schloss über die zu schwach eingestellte Klimaanlage bis hin zur Dusche welche sich nicht von Handbrause auf Rain umstellen ließ und eine Schiebetür die sich plötzlich nicht mehr bewegen ließ. Angegammelte Dichtungen im Badezimmer gehen nicht, wenn ich fünf Sterne haben möchte. Am für uns schlimmsten war das mehr als arrogante Personal, kein Angebot der Kompensation für die Unzulänglichkeiten, werder einen Drink aufs Haus, noch das Angebot das Zimmer zu wechseln. Eine Großbaustelle im direktangrenzenden östlichen Grundstück macht dieses Haus nicht empfehlenswert. Wir finden es sehr schade, dass das Management offensichtlich ein Totalausfall ist, weil es weder um den Zustand seines Hauses noch dem Verhalten seiner Mitarbeiter bescheid weiß. Muy triste…

además de un hotel bonito, todo el personal es excelente, super amables y atentos El SPA 10 puntos, gracias a Fany y Gonzalo por tan buena atención muy recomendable

Amazing hotel, great localisation, perfect quality

Hello thank you for sharing the invoice. YOU train staff to CHARGE GUESTS MORE if they look like they can afford it. Shame as it's such a beautiful hotel. Although I'm extremely disappointed that the staff in the bars/restaurants are not capable of assigning receipts to the correct room. I find it incredibly shocking that so many charges were being put onto my room 329 which I did not consume. I appreciate you took this off immediately. On check out. This NEVER should have happened in the first place. Also, the lack of attention from housekeeping, they never replaced small towels, face towels, only bath towel, they never replaced tea and coffees, they never replaced water. I always had to ask. Everyday, again, I appreciate the efforts, but this is not what I expect from top 5 star hotel in Ibiza. Not did the staff for house keeping speak English. At one point I had to hide my bathrobe as it was taken but never replaced! I have paid £900 plus. Ordered room service (which is extremely expensive, I'm not sure how you justify charging €25 for hummus!???) Unfortunately, I had to get to the airport and check out took a long time. The manager was kind. I see decrepancies in your pricing vs what I was charged Please rectify the extra charges Pizza Margarita menu €20 i was charged €22 Hummus €21 i was charged €25 Kids Pasta Water €6.50 Beer €7.50 Scuba Bebiba, i have no idea what this is . Think it's really cheeky that you paid water bottle and free bottle look exactly the same and one is chargeable in the room. From the roof terrace ONLY 3 Margarita were ordered, nothing else should be on the room. My friend Teresa Paid for one Margarita and Wine at the bar with her bank card yet it was still added to the room The most disgusting and disappointing part is that you train the staff to rip off and steal from customers. I have proof. You tell your staff that if the guest look like they can afford it then charge them more! Now it makes sense why my drinks were different prices for the same drink. The breakfast staff were lovely. The breakfast was amazing. Spa was great. The rooms, etc. I didn't have a sea view. It was a construction site. But everything else was not worth the price I paid. Shame such a beautiful hotel, perfect location with the poor quality service Please let me know how you plan to compensate. I have been travelling and busy with work hence the delayed reply. On Fri, 11 Apr 2025, 09:39

Disappointingly this hotel did not live up to expectations and it certainly doesn’t deserve to call it’s self a five star or luxury hotel. On arrival we were treated by monosyllabic staff, we had travelled a long way with young children and were told our room could be ready before 3pm but at 3pm we were still waiting. Others were offered a cava on arrival but we were not offered any refreshments despite having to wait. When we did check into our room (late because we were told it was still not ready!) it was dirty and clearly hadn’t been properly prepared or cleaned. When we complained the response on reception was underwhelming and whilst we were moved to another room that room was also dirty in places. The shower stopped working on the first night and when it was fixed it was nothing more than a trickle but by this point we were fed up and couldn’t be bothered to keep going to reception to complain and be left with a blank response. WiFi in the hotel is basically non existent and there are loose tiles sticking up round the pool. Drinks are very expensive 8euros for a coffee by the pool that tasted like dirty hot water and the roof top bar lacks atmosphere. The only real positives were the kids club, (Innes was lovely) and the breakfast is good although far too busy and badly managed if you go down later than 9am. I don’t often leave reviews but felt we had to given the price we paid and the underwhelming quality of the hotel. Concerned that the deposit of 300 euros which they were quick to take on check in hasn’t been immediately refunded on check out!!

I am writing this review in case managers from this hotel can be aware of what is going with some of their staff. My friend came from London to visit me, she booked first at Nativo hotel but as the dates approached she was reached out by the hotel offering her to go to Aguas de Ibiza as they didn’t have people enough in April to open the hotel … Well, my point is, then don’t take reservations for those dates. But, Ok! She did that. We arrived at Aguas de Ibiza, at the welcome was spectacular! Cava, kind people taking our luggages … Very well. Every detail you should expect when paying large amount of money. The fun started when, we came across with a room cleaner, we asked for some stuff, and the lady’s answer was far from luxory or politeness: Kind of shouting to my friend saying “ I don’t speak English” .. Imagine my face!! And replied to her in Spanish saying well!! I speak Spanish. Second funny thing was about the bath ropes, my friend is used to this thing very much n and she was just expecting to at least getting changed / Cleaned every now and then as we stay for 5 days. Well, every time the room was cleaned there was no bath ropes at all, the lady always took it and never put it back. Until my friend hidden it to avoid not being able to use it. I asked the cleaners about the reason why there was no bath rope and why teas, coffee etc available since the first day and for free, weren’t refilled as usual … Her answers was that wasn’t her fault, she was just following instructions (well I would have loved to meet the her manager then). Also we left in the small fridge some pastries and a waffle from the breakfast table and this food stayed with us until the end of our days in the hotel!! The cleaner didn’t notice was getting mould inside as of course they were replenishing anything. Another funny thing, the TV. We could not connect Netflix at all, although it is true that the hotel sent us a couple of technicians, late in the night, whom couldn’t fix the issue at all, and say that there were some rooms having the issue and some other explanation, thank God, we found a channel in English that was interesting. Also in the breakfast salon, hearing staff complaining about work, and clients, not nice either to be, once again, in a hotel that sells luxory. Same kind of thing happened in the rooftop Maymanta. Some staff complaining and not offering solutions to the client. And the cherry of the top was the day my friend left. She was asked to pay for drinks and stuff she did not consumed at all. The waiter in the rooftop was mistaken tickets and charging those on my friend account. So, this my experience even though I didn’t pay for the accomodation myself. My friend did it. Also, I have to say that apart of that, the reception team, was amazing. Food at breakfast, the best ever I tried. Some other staff very professional and attentive making the guest experience as it should like heaven. The rooms outstanding although our views were so so. Don’t fancy to look at construction stuff in Ibiza but !! Apart of that, overall very good experience. Just that sometimes staff must be aware where they work

Beautiful Hotel and the Staff is very friendly. The food at the Buffet is normal and a lot of variety. The only thing that was nit perfect was that the is the Charlies Bar right in front, and depending where in the Hotel your room is lacated, you will hear music and people until 2 or 3 in the morning

It was a wonderful experience, from arrival to departure, everything was easy and friendly. The staff at reception, restaurants, etc. were very friendly and always willing to help and make your life easier. The restaurants were high-quality and the service was excellent. A highly recommended place to relax. We will definitely repeat the experience. Thank you all for this magnificent stay.

Absolutely no 5-star hotel. It’s really needs comprehensive renovations. Besides that a lot of inconveniences added up to a very poor experience. The room was quite old and not clean, the bed seemed very cheap and not comfortable. The service was very low throughout the hotel, during breakfast and also at the pool bar. All essentials like glasses for the juices for example where always missing. No cleaning of the tables. There’s a construction site which is very loud already early in the morning, and of course this destroyed the view. The pool area is also not very convincing. Towels are always lacking and no service to be seen. The rooftop pool has very limited seating areas and was also quite dirty. There’s nothing luxurious about this hotel and I would highly recommend not to book it.

Really lovely hotel, the room we had was facing a construction site which wasn't ideal, I think this could have been communicated before hand. However, the hotel manager was really accommodating and swapped us to a view overlooking the harbour instead which was really appreciated. Would definitely reccommend paying for breakfast in advance as was totally worth it. Had a great holiday here.

We arrived at the partner property Bonito at 9 AM, and while the room was already available, that’s where the positives ended. The hotel had just opened five days prior, and it felt completely unfinished — the lift area resembled a garage, the room was filthy, and there was a loud construction site directly outside our window. Within 30 minutes at reception, we saw 5–6 other couples also complaining. We asked to change hotels and were told by Marco we could move to their partner property, *Aguas Ibiza*, where we’d receive “the best available room.” Upon arrival there, we had to wait again, though we did receive a welcome drink. Unfortunately, the room they gave us had a view of the parking lot and was far from what was promised. When we raised our concerns, Adrian acknowledged the issue and offered an upgrade — but we waited yet again, and by 4 PM, the room we received was clearly not upgraded at all. On top of that, Aguas Ibiza hadn’t even been informed by Marco that we were coming. The chaos, poor communication, false promises, and sheer lack of professionalism were shocking. Other guests were also complaining and waiting for rooms, which says a lot. We ended up walking away entirely.

Very excited to be returning to Aguas de Ibiza but when we opened the curtains of the room we found we were looking over a construction site.......

Дуже класний готель, особливо сервіс. Спа- просто бомба! Чудовий сніданок! Незабутній відпочинок! Дякуємо!

Un hôtel extraordinaire avec un service et une attention parfaite . A recommander

Todo perfecto, volveremos

Impresionante roof top con muy buenas vistas, habitaciones cómodas y personal atento

Maravillosa localización! Con unas vistas increíbles, la atención en el hotel es impecable. Estuvimos cenando con amigos en el restaurante My manta, una carta fusión de inspiración peruana increíble. Muy recomendable.

A star 5 hotel before but not anymore broken fridge, broken air conditioning control. manager was there and was not friendly at all. We have slept here before, this has gone downhill enormously. I would completely advise people against to book this.

Dista mucho de ser un hotel 5estrellas. La limpieza en las habitaciones es regular tirando a mal. El smarthome de la habitación no funciona bien, no podíamos apagar el aire acondicionado, las cortinas se abren automáticamente a las 8am… El cuanto al servicio, regular. Nos escribe por wp un empleado del hotel diciendo que cualquier cosa que necesitemos nos puede ayudar, le pedimos una cosa y 48h después no hay respuesta… El desayuno está bastante bien. El sitio ea agradable y la localización es buena. El gimnasio está muy bien también. En fin, el hotel está bien pero no es un 5 estrellas.

Pasamos una estancia insuperable, el trato del servicio es excepcional. El restaurante de la piscina buenísimo, comida variada y de muchísima calidad y trabajo, los camareros tuvieron un trato genial y cercano, nos sentimos como en casa. Además en recepción tuvimos un pequeño problema con la habitación y Alexandra nos ayudó de manera inmejorable, fue muy amable y atenta con nosotros. Ha sido nuestra primera vez en Aguas de Ibiza y desde luego no será la última!

Hôtel à éviter, ne correspond pas à sa classification de 5 étoiles grand luxe !|Personnel de la réception froid, pas souriant, idem au restaurant du petit déjeuner. |Couverts, tasses et sous mains sales …|Fauteuils de terrasse avec de nombreuses tâches, très vieux mobilier de jardin … tout est défraîchi !|Corridors d étage pour accéder à la chambre située au second étage très sales.|Total Manque de propreté !!!|Ma chambre, la 234 très mal nettoyée, pas aspirée , éviers mal entretenus …|Un jour en rentrant dans la chambre fin journée à 18h30 porte de la terrasse grande ouverte, pas d essuies dans la chamtre. |J appelle la réception et après 25 minutes d attente une dame arrive mains vides et retourne chercher des essuies.|Manque d organisation total.|A part pour sa situation proche du centre de Santa Eulària, cet hôtel n’est pas à recommander.|Un vrai scandale, une bonne rénovation s impose.|Je suis directrice d agence de voyages, je ne recommanderais jamais votre établissement.|Bien à vous

Leider war unser Aufenthalt in mehrfacher Hinsicht unzumutbar. Der Service war unkoordiniert, die Reinigung mangelhaft (volle Mülleimer, defekte Toiletten, kaputter Wasserhahn). Beschwerden wurden ignoriert, und die Arbeitszeiten des Personals wirkten willkürlich. Eine Rückmeldung durch die zuständige Managerin Alexandra blieb trotz mehrfacher Aufforderung aus. Aus unserer Sicht ist dieses Hotel derzeit nicht empfehlenswert.

Unfortunately, I must say I did not feel comfortable at all. Our whole group left after one night. I’m not sure if my expectations are too high or if the standards here are simply too low. The bedsheets were not clean upon arrival. The Molton Brown soap appears to have been refilled with a cheaper alternative, and overall cleanliness leaves much to be desired. My sister’s room was also not properly cleaned, and when we addressed these issues with the staff, there was little to no concern or effort to resolve them. It’s quite disappointing, and the lack of responsiveness from the staff only adds to the frustration. Please see the photos below for reference. Do not recommend at all.

Wat een gaaf hotel! Dakterras is fenomenaal met 2 kleine zwembaden en heerlijke lounge mogelijkheden. Aanrader!

Went to the Spa - excellent.

I recently stayed at Agua de Ibiza, and unfortunately, my experience was far from what I would expect from a 5-star hotel. Upon check-in, I encountered issues with the process that took nearly an hour to resolve. While I understand that language barriers can happen, the staff member assisting me was a rookie with little training, frequently needing to consult with her manager, which added unnecessary delays when all I wanted was to rest after a long journey. The challenges didn’t stop there. Room service was also disappointing. The used cups and glasses were not replaced, and the bed wasn’t made up properly. While I appreciated the thoughtful gesture of a welcome macaroon, unfortunately, it became a source of frustration. The macaron was left in the room, and after a few hours, it was overrun with ants. Housekeeping didn’t address this, nor did they take the leftover macaroon away. On top of that, the hotel failed to replace basic items such as towels, which I had to request at the front desk. It took hours before they arrived, and unfortunately, the towels provided were damp and unusable. There was also a burnt iron board in the room, which, though not a huge issue for me, should have been replaced given the hotel’s standards. I also had an unpleasant experience at the spa. The staff misdirected me to the sauna, which added to the frustration. In conclusion, my stay at Agua de Ibiza was highly disappointing. For a hotel of its supposed caliber, the lack of attention to detail and poor customer service makes it difficult to recommend. I hope the management takes these concerns seriously to improve the guest experience.

Estuve alojado en el Hotel Aguas de Ibiza durante unos días y la experiencia fue excelente. El hotel tiene un diseño moderno y muy cuidado, se nota que cuidan los detalles tanto en las habitaciones como en las zonas comunes. La habitación era amplia, con una cama muy cómoda, buena iluminación y una terraza con vistas espectaculares.||El desayuno fue uno de los puntos fuertes: variado, de calidad y con opciones para todos los gustos. También probé el restaurante, y la comida fue muy buena, con producto local bien trabajado. El rooftop con piscina y bar merece mención aparte: buen ambiente, vistas al puerto y un sitio perfecto para desconectar con una copa al atardecer.||El personal fue atento en todo momento, sin agobiar, y resolvieron cualquier cosa que necesité con rapidez. En general, es un hotel perfecto si buscas tranquilidad, calidad y buen servicio en Ibiza. No es el más barato, pero vale lo que cuesta.||Sin duda, repetiría.

Une très mauvaise expérience dans cet hôtel qui ne mérite pas son 5 étoiles Un kid club qui n’en est pas un : une professionnelle pour une dizaine d enfants (qui s’échappent donc et sont sans surveillance) Un personnel de mauvaise foie Une piscine qu’on annonce chauffée mais qui ne l’est pas Personnel débordé (restaurant service ménage ect ) Une alarme qui sonne en pleine nuit sans explication Des ascenseurs en panne Hôtel qui manque de maintenance et qui s’étiole Point + Un petit dej copieux À ce prix, je pense qu’il est largement possible de trouver mieux que l’île Je ne conseille pas d’y aller

Absoluut geen 5 sterren service, kamers zijn zeer gedateerd. Weinig sturing vanuit management.

Beautiful hotel with friendly people. We queued quite some time at the reception as checking in takes a lot if time, but the staff was very friendly. The spa is relaxing but closes a bit early in the evening. Breakfast is all you could wish for but the take away breakfast was a little bit disappointing though. In general we would recommend this hotel: nice, friendly and luxuruous.

Great hotel! Staffs are very attentive and welcoming. Very sweet welcome treats in the room. The spa is quite nice but some parts can be a bit outdated. Overall positive experience and would visit again!

Un spa espectacular, nosotros buscábamos relax y allí lo encontramos, piscinas amplias , agua limpia y clara, camas de descanso fabulosas ,saunas.|pasamos la mañana en el gim que es muy completo y muy limpio, después nos hicieron unos masajes muy buenos de 90 minutos y terminamos relajándonos en las piscinas, la gente maravillosa y muy educada.Repetiremos

We loved our stay at this hotel! The amenities were wonderful, and the view from our room was absolutely beautiful. We spent a day at the spa and had such a relaxing experience. The rooftop has a great vibe—perfect for unwinding—and the pool was an added bonus. Highly recommend!

Es un hotel muy acogedor y bonito, con unas vistas espectaculares, sobretodo, desde la terraza del último piso que, además cuenta con una piscina que la rodea, muy bonita. El personal, muy atento y servicial, dispuesto a que la estancia sea lo más agradable posible. Dispone de un restaurante Peruano extraordinario, con una comida excelente. Sin duda, volveremos a visitarlo.

Super friendly staff. They upgraded my room due to construction work on the street side. Thanks guys

Excepcional hotel, servicio 10 en restaurante alabastro y una experiencia maravillosa en Maymanta, gracias por hacer de nuestras vacaciones una experiencia inolvidable…Hasta la próxima!!!

Review of Our Honeymoon Stay at Aguas de Ibiza (September) My partner and I stayed at Aguas de Ibiza for our honeymoon in September. We had fond memories of Santa Eulalia from a previous trip and had always said that if we returned, we’d stay at this hotel. Unfortunately, our experience was disappointing and far from what we expected for a special occasion. From the outset, we found the staff to be somewhat unfriendly and unwelcoming. While this might be a cultural difference, especially compared to UK customer service standards, it set a poor tone for our stay. The first major issue was noise. For the first couple of nights, we were disturbed by guests in the neighbouring room who partied through the night and brought a few people back. The soundproofing was virtually non-existent. We requested a room change, but staff were indifferent and didn’t take our concerns seriously. Thankfully, those guests checked out after a few days. Unfortunately, things worsened. We kept most valuables in the safe, but my wife had a zipped makeup bag left on the side, which included a watch. The next day, the watch and a half-used lipstick were missing. Only housekeeping had access to the room, and when I raised the issue, the cleaners denied it and claimed they didn’t speak English. The incident made us feel uncomfortable and paranoid. Then, one afternoon while we were at the pool, we noticed our balcony doors were open. I rushed up to the room to find two maintenance workers inside fixing a curtain—without any prior notice from staff. At checkout, I voiced all these concerns again, but the staff member seemed uninterested and dismissive. We later had to follow up through WhatsApp and only after multiple messages did we finally receive a refund. While the location is lovely, our overall experience left a lot to be desired—especially for a honeymoon. I hope the hotel takes these issues seriously and improves guest service, security, and communication going forward. Sadly I cant recommend this hotel especially as its supposed to be a luxury hotel so will have to suggest to look elsewhere

Communication after your stay with this hotel is awful, they substracted the deposit of the room and I never got it back. I am trying to reach them for over a month to get my money back, but they don’t seem to care. Not a five-star worthy service.

Hotel de lujo, que menos en Ibiza.|Personal atento y muy buen servicio.|Cenamos en el restaurante peruano y fue una gran experiencia. |Destacar el trato de todos los empleados, pero sin duda Alexandra de recepción nos ayudó en todo. Tuvimos un problema con el transfer al hotel y lo solucionó en minutos. Sin duda volveremos. Si queréis experimentar Ibiza, este es de los hoteles TOP.

He visitado este año el Spa del hotel y el roof top, me han atendido de manera fenomenal, vengo todos los años y cada año nos gusta mas lo que ofrecen y como nos atienden!! Recomiendo los tratamientos que ofrecen en el Spa he probado otros sitios de masajes y no encontre terapeutas mejores, son muy profesionales.

Espectacular hotel en un enclave único a los pies del puerto de Santa Eulalia. Tiene unas vistas increíbles desde la azotea donde se encuentran dos restaurantes. Disfrutamos de una inolvidable cena en la terraza del restaurante Maymanta, de estilo peruano. Desde allí contemplamos un maravilloso atardecer. En cuanto a la comida, estaba todo increíble, desde las ostras, los ceviches, el pulpo, el lomo saltado ... Cada bocado era un viaje de sabor. Muy bien cuidados todos los detalles. Deliciosos también los cócteles preparados con mucho arte por su bartender Mauricio. Un servicio de 10 por parte de todo el equipo, desde la recepción a los camareros. Sin duda volveremos! Fue una noche inolvidable ❤️

Eigentlich ein gutes Hotel, aber ich hatte nicht erwartet das es soviele Familien mit kleinen Kindern hat. Manche gut erzogen - andere .... Nicht. Zimmer mit vielem elektronischem Schnickschnack - der leider mitten in der Nacht die Vorhänge von selber öffnet, Licht im Bad angegeben ḷässt oder die Heizung auf 27Grad stellt und sich nicht mehr abstellen lässt. Ja das Hotel hat alles, gute Infrastruktur und grosses Frühstücks Buffet - aber leider nur zwei Kaffeemaschinen und lange Schlangen davor, weil die immer wieder mit Wasser befüllt werden müssen und Personal nicht immer Zeit dafür hat. Tja, eigentlich gut - aber zuviel kleine Punkte die man dann doch nicht will und die Nerven!

Bel hôtel, belle vue, bon service, mais attention la caution est débitée et pas remboursée immédiatement. De plus 250€ la nuit avec la vue sur les travaux sans prévenir c’est limite ! Sinon pour rester 2 h de plus dans la chambre avant le départ c’est 65€ alors qu’elle n’est pas relouée. Spa top et excellent petit déjeuner. Piscine non chauffée donc glacée au mois d’avril ! Dommage ça pourrait être le top cet hôtel.

Inmejorable atención al cliente y experiencia. Se nota que detrás hay un equipo humano y dirección excepcional! Volveremos!

Siempre escojemos este hotel y cada año se supera.

Una experiencia absolutamente excepcional. Desde la llegada, todo el equipo nos hizo sentir como en casa, con una atención al detalle y una calidez difícil de encontrar. Quiero hacer una mención especial al director, cuya presencia cercana y profesionalismo se notan en cada rincón del hotel. Su compromiso con la excelencia se refleja en la calidad del servicio, en la impecable organización y en el ambiente relajado y elegante que se respira. Sin duda, volveremos. ¡Gracias por hacer de nuestra estancia algo inolvidable!

I have stayed at this hotel on 13 occasions over the last 17 years! I can’t recommend it enough. Top class service, rooms, food and staff! It feels like home every time

Superb. Staff all very sociable. Great breakfast

Die zwei Sterne gehen erstens an das sehr freundliche und hilfsbereite Lobbypersonal und zweitens die Services, namentlich der Spa, welcher in der Tat sehr vielfältig und hochqualitativ war, das Morgenessen, welches lecker war und ein grosses Angebot hatte, und die nette Rooftop-Bar, welche ein entspanntes Aperitif ermöglicht. Alles andere, was wir in einem Dreitägigen Aufenthalt erleben mussten, hat rein gar nichts mit einem 5-Sterne-Hotel zu tun. Bereits beim Check-in wurden wir Zeugen von absolutem Chaos: Nachdem wir erst die Karte eines falschen, schon bewohnten (!) Zimmer erhielten, bevor wir in unser eigentliches konnten, wurden die Koffern zudem zu den komplett falschen Zimmern zugestellt. Im Zimmer musste man die Vorhänge und alle Lichter von einem Knopf aus bedienen, der sehr irritierend war. Mitten aus dem Nichts öffnete sich manchmal ohnedass wir irgendetwas machten, ein Vorhang, oder ein Licht ging an (!) was äusserst fragwürdig war, da es zweimal sehr spät am Abend geschah. Zudem war die Klimaanlage erst auf 28,5 nacher auf 35°c eingestellt, und unbedienbar. Als wir dies der Rezeption meldeten, und sie uns sagen dass sie sofort einen Techniker vorbeischickten, mussten wir 90 (!) Minuten auf diesen warten. Das Telefon im Zimmer gab keine Anweisungen, wie man die Rezeption kontaktiert, zudem klingelte es zweimal ohnedass jemand am anderen Ende der Leitung war. Nachdem uns das Putzpersonal alle Tücher wegnahm und uns keine neuen gab, mussten wir erneut 2 Stunden (!) auf neue Tücher warten. Zudem war in unserem Zimmer eine Dusche und eine Steckdose kaputt, uns wurde mitgeteilt die Steckdose sei repariert, was sich als Lüge erwies. Wir verzweifelten ab der abgrundtief grottenschlechten Führung dieses Hotels. Das Rezeptionspersonal wird von dem Management im Stich gelassen und die Art und Weise, wie Gäste angelogen und mit falschen Versprechen verarscht werden ist eine Frechheit und bis das Management diese grundlegenden Services in den Griff bekommen, kann ich es keinem empfehlen.

Leider enttäuschend – kein 5-Sterne-Standard, eher ein in die Jahre gekommenes 4-Sterne-Hotel Wir waren über Ostern (Mitte April) im Aguas de Ibiza und hatten uns auf entspannte Tage mit unserem kleinen Kind gefreut. Leider wurden unsere Erwartungen an ein 5-Sterne-Hotel in vielen Punkten nicht erfüllt. Das Hotel ist insgesamt deutlich in die Jahre gekommen und stark renovierungsbedürftig. Überall trifft man auf Mängel: lose und kaputte Platten im gesamten Außenbereich rund um den Pool (eine echte Stolperfalle), beschädigte Möbel im Zimmer, Türen, die sich nicht richtig schließen ließen, Dichtungsgummis, die abfielen, und sogar im Poolbereich hingen Lampen mit Kabeln teilweise offen herunter – was uns aus Sicherheitsgründen sehr beunruhigt hat. Trotz mehrmaliger Hinweise, sowohl vor Ort als auch per E-Mail, wurde auf keinen dieser Punkte eingegangen. Es gab weder eine Reaktion noch eine Entschuldigung. Im Zimmer selbst roch es muffig, vermutlich durch die Klimaanlage. Auch das meldeten wir mehrfach – leider ohne Ergebnis. Zudem war das Zimmer bei unserer Ankunft nicht wirklich sauber und es gibt – was bei einem 5-Sterne-Hotel eher ungewöhnlich ist – kein kostenloses Wasser im Zimmer. Der Service war leider durchgehend unfreundlich und wenig hilfsbereit. Schon beim Betreten des Hotels werden Gäste ignoriert, man fühlte sich eher wie ein Störfaktor als wie ein willkommener Gast. Der Frühstücksservice war ebenfalls enttäuschend: Wir wurden einfach nicht bedient, bekamen keine Karte, kein Wasser, keinen Kaffee – auch nach mehreren Versuchen, jemanden anzusprechen. Wir sind daraufhin lieber außerhalb frühstücken gegangen. Was uns als Familie besonders enttäuscht hat: Die Dachterrasse mit Pool – laut Bildern und Beschreibung ein Highlight – war für Kinder komplett gesperrt. Das war vorab nirgends ersichtlich. Als wir hoch wollten, fuhr mit uns eine der Managerinnen sogar persönlich hoch, nur um uns mitzuteilen, dass Kinder dort nicht erlaubt sind. Auch der gesamte Spa-Bereich ist für Kinder gesperrt – in anderen 5-Sterne-Hotels gibt es hier oft zumindest familienfreundliche Zeiten. Besonders frustrierend: Später sahen wir andere Gäste mit Kinderwagen auf der Dachterrasse – ein Mitarbeiter an der Poolbar sagte uns dann, man dürfe oben zwar sein, aber eben nicht ins Wasser. Die Kommunikation dazu war also sehr widersprüchlich. Trotz Vorabhinweis auf unseren Jahrestag erhielten wir ein Zimmer mit Blick auf eine große Baustelle direkt neben dem Hotel – ohne ein Entgegenkommen oder eine nette Geste, wie man es in dieser Hotelkategorie erwarten würde. Positiv ist zu erwähnen, dass das Aguas de Ibiza im Vergleich zu anderen 5-Sterne-Hotels auf der Insel deutlich günstiger ist. Wenn man also keine hohen Ansprüche hat, mag der Preis gerechtfertigt erscheinen. Für uns persönlich war es aber kein Luxuserlebnis – wir würden es eher als ein älteres 4-Sterne-Hotel einstufen. Wer wirklich 5-Sterne-Komfort und Service sucht, sollte sich nach Alternativen umsehen.

Loved our stay! Great location and all staff were fantastic, especially Ana, Asia, Thalia, Vincente & Toni in the Spa. Housekeepers were tip top too! Rooftop bar & pool a super bonus :D

Die zwei Sterne gehen erstens an das sehr freundliche und hilfsbereite Lobbypersonal und zweitens die Services, namentlich der Spa, welcher in der Tat sehr vielfältig und hochqualitativ war, das Morgenessen, welches lecker war und ein grosses Angebot hatte, und die nette Rooftop-Bar, welche ein entspanntes Aperitif ermöglicht. Alles andere, was wir in einem Dreitägigen Aufenthalt erleben mussten, hat rein gar nichts mit einem 5-Sterne-Hotel zu tun. Bereits beim Check-in wurden wir Zeugen von absolutem Chaos: Nachdem wir erst die Karte eines falschen, schon bewohnten (!) Zimmer erhielten, bevor wir in unser eigentliches konnten, wurden die Koffern zudem zu den komplett falschen Zimmern zugestellt. Im Zimmer musste man die Vorhänge und alle Lichter von einem Knopf aus bedienen, der sehr irritierend war. Mitten aus dem Nichts öffnete sich manchmal ohnedass wir irgendetwas machten, ein Vorhang, oder ein Licht ging an (!) was äusserst fragwürdig war, da es zweimal sehr spät am Abend geschah. Zudem war die Klimaanlage erst auf 28,5 nacher auf 35°c eingestellt, und unbedienbar. Als wir dies der Rezeption meldeten, und sie uns sagen dass sie sofort einen Techniker vorbeischickten, mussten wir 90 (!) Minuten auf diesen warten. Das Telefon im Zimmer gab keine Anweisungen, wie man die Rezeption kontaktiert, zudem klingelte es zweimal ohnedass jemand am anderen Ende der Leitung war. |Nachdem uns das Putzpersonal alle Tücher wegnahm und uns keine neuen gab, mussten wir erneut 2 Stunden (!) auf neue Tücher warten. |Zudem war in unserem Zimmer eine Dusche und eine Steckdose kaputt, uns wurde mitgeteilt die Steckdose sei repariert, was sich als Lüge erwies. |Wir verzweifelten ab der abgrundtief grottenschlechten Führung dieses Hotels. Das Rezeptionspersonal wird von dem Management im Stich gelassen und die Art und Weise, wie Gäste angelogen und mit falschen Versprechen verarscht werden ist eine Frechheit und bis das Management diese grundlegenden Services in den Griff bekommen, kann ich es keinem empfehlen.

Leider waren unsere Erfahrungen sehr schlecht und für ein 5 Sterne Hotel nicht vertretbar. Alles hat angefangen damit, dass wir die Zimmerkarten von einem besetzen Zimmer erhalten haben. Das alleine finde ich schon sehr schlimm, denn wir bekamen Zutritt zu einem Zimmer, in dem andere Menschen schlaften und deren Wertsachen dort hatten.. Wir sind dann direkt zur Rezeption gegangen und haben gesagt, dass wir die falschen Karten bekommen haben und haben auch erklärt, dass wir das gar nicht gut finden und sehr unprofessionell. Darauf wurde gar nicht geantwortet sondern uns eigentlich nur neue Karten in die Hand gedrückt. In diesem Zimmer waren aber unsere Koffer nicht und für eine Suite war es sehr enttäuschend. Es hat sich dann herausgestellt, dass es wieder das falsche Zimmer war und wir das Zimmer nochmals wechselten. Die Koffer werden direkt bei Ankunft abgenommen und sollten dann eigentlich im Zimmer deponiert werden. Die Koffern von meinen Familienmitgliedern waren aber nicht im Zimmer sondern sie mussten diese dann selber suchen gehen. Meiner Meinung nach, wenn man diesen Service anbieten möchte, dann aber bitteschön richtig. Wir hatten zwei Duschen in unserem Zimmer aber eine davon war kaputt also brachten uns zwei genau gar nichts. Auch eine Steckdose war kaputt und es ladete nicht. Wir haben es dann auch bei der Rezeption gemeldet und die Dusche wurde auch wirklich repariert aber die Steckdose nicht, stattdessen wurde mein Kabel in eine andere Steckdose gesteckt aber sie sagten mir es sei alles repariert. Das Putzpersonal hat uns die dreckigen Tücher weggenommen aber dann leider keine neuen gegeben, weswegen wir bei der Rezeption nachfragen mussten. Für die Tücher haben wir dann insgesamt 2 Stunden gewartet. In der Zwischenzeit waren wir auch öfters an der Rezeption nachfragen, denn wir hatten Stress und mussten uns noch duschen. Die Menschen an der Rezeption waren auch sehr freundlich und man merkte, dass auch sie sich darüber ärgern das niemand uns diese Tücher brachte. Wir sind fest davon überzeugt, dass die Rezeption nichts für dieses Problem kann. Wir hatten auch Probleme mit der Klimaanlage, da es 26° C warm im Zimmer war. Man konnte die Klimaanlage auch nicht verstellen und es wurde immer wie wärmer. Wir haben uns dann erneut bei der Rezeption gemeldet. Sie versprachen uns jemanden vorbei zu schicken und als nach 1 Stunde immer noch niemand kam, da fragten wir nochmals nach und wir mussten weiter 15 Minuten warten. Leider war das auch noch nicht alles, denn das Licht und die Vorhänge gingen teilweise plötzlich auf und wieder zu ohne das man etwas gemacht hat. Wir sind sehr enttäuscht von diesem Hotel! Meiner Meinung nach sollten solche Sachen bei einem 5 Sterne Hotel niemals vorkommen und dann wenigstens eine Entschuldigung wäre angebracht...

2de keer dat we hier verblijven. Zeer mooie kamers met sfeerverlichting, goed bed. Datmag ook voor deze prijsklasse. Er bleek iets niet te werken aan de domotica en dit hebben ze onmiddellijk opgelost. Ontbijtbuffet is royaal en je kan nog bijkend a la carte bestellen (inbegrepen in de prijs als je ook het onbijt bijbesteld). We kozen voor de kamer met zee/havenzicht. Je kan ook iets goedkopere kamers boeken met zicht op de bergen/binnenland. Aan die zijde zijn ze aan het bouwen waardoor je wel op een bouwwerf zou uitkijken. Rooftopbar zou "kinderen niet toegelaten" zijn maar toch waren er (weliswaar heel kleine) kinderen te zien. Goedkoopste dranken daar zijn €7 voor een cola of een klein pintje dus nogal duur. Maar het houdt je wel weg van de drukkere toeristische plekken. Je kan ook jouw eigen drank meenemen naar het rooftop-zwembad. Al bij al een goede plek om te ontspannen. Fitness 24/7 beschikbaar.

La atención ha sido exquisita.

Desayuno bien, spa con servicio técnico limpiando piscina y sauna cerrada al público, 14 :30 aún no teníamos habitación, fuimos a comer al restaurante del hotel! Todo en su línea , poco y caro, salimos de comer y nos dan habitaciones pero nos avisan que tiene una avería el termostato y que hace calor en la habitación, después de llamar varias veces desde la habitación una de ellas sin respuesta , nos dicen que enviaran al técnico , 20 h nos vamos a cenar al restaurante del hotel . Todo bien ,en su línea de un restaurante peruano de nivel pero 3 horas para cenar y 30 minutos de reloj para que nos llevaran la cuenta . 23:15 salimos del restaurante y nos dicen que el técnico ya ha ido a la habitación, subimos y no hay ni calor ni luz en toda la habitación “ han cortado el suministro del cuadro de luces” tengo foto. Volvemos a recepción y nos quieren dar una habitación en la primera planta y accedemos a ella acompañados del chico de recepción. “ sorpresa” la habitación no estaba limpia con toallas por el suelo y cama desecha. Bajamos otra vez a recepción y nos dicen que lo sienten que llevan 3 días abierto . En fin un desastre de organización , de día y 9 días después no nos dan ninguna solución por la noche perdida de hotel. ( nos tuvimos que ir a casa ,ya que vivimos en la misma localidad ) una lástima que tengan este servicio en lo que se supone un Hotel de 5 estrellas.VERGONZOSO.

Wir waren 3 Nächte dort. Hatten die Corner Suite gebucht, leider keine Berg oder Poolsicht (wie angepriesen) sondern nur mit Aussicht auf eine grosse Baustelle. Ebenfalls hatten wir das Zimmer für 3 Personen gebucht, das 3. Bett war jedoch nicht hergerichtet und am 1. Tag war das Zimmer um 16:30 noch nicht gemacht. Für uns leider kein 5 Sterne Hotel, weder eine Flasche Wasser gab es als Welcome, geschweige einen Welcome Drink, wie in vielen Rezensionen erwähnt. Das Frühstück war sehr reichhaltig, jedoch gab es lediglich 2 Kaffeemaschinen für alle Gäste (=sehr langes Anstehen). Das Rooftop war sensationell.

We hadden eigenlijk een zusterhotel geboekt maar dat was tot 17-4 gesloten. Uiteindelijk deze upgrade gekregen. En we werden niet teleurgestelde, het was super fijn: we hadden de junior suite. Grote kamer, goede faciliteiten zoals slippers en badjas en groot en zacht bed. Heerlijk geslapen. Ontbijt is ook super uitgebreid. Alles wat je kunt wensen en je kunt ook omeletten bestellen. De spa is groot en fijn (maar met zwembroek, vind ik zelf minder). Een groot zwembad op BG en 2 op het dakterras op de 5e. We zaten op de 1e verdieping en vanaf 8.00 draaiden ze muziek buiten… wel beetje te horen in de kamer, maar niet echt storend.. gaat om 0.00 uur uit. Vriendelijk en behulpzaam personeel. Leuk detail: het welkomstdrankje bij inchecken! Ik zou zeker weer terug gaan.

Gooooddd. Genial

Bonito

Me sentí muy cómoda. La comida, los aperitivos y la música de la terraza exquisitos.

The most disappointing aspect for us was the Spa as this hotel supposed to have 1 of the best Spas on the island but on our first visit the Roman Spa, which is the biggest asset of their Spa, was closed down due to renovation. 3 months later on another quick stay that Roman part was still completely closed down . Also they close down the Spa for the winter months so that's how it is here.

This hotel belongs to the Small Luxury Hotels of the World collection: https://slh.com/about-slh I got an amazing end-of-season deal for bed & breakfast last October direct from the hotel website. The swankiest hotel I have ever stayed in. Beautiful room, Molton Brown in the bathroom, curtains open & close automatically with the key card, great views of Santa Eulalia. Only 15 minutes’ walk along the promenade into town. Superb breakfast that I ate on the terrace because the weather was good enough. Restaurants were fully booked while I was there. A good sign, but meant I couldn’t eat there. Clarins Spa that I didn’t try and an amazing rooftop bar complete with sun loungers and plunge pool.

Great hotel, and the gardens are super relaxing and private. It tends to be inconsitent when ordering something unusual like a coffee latte in the lounge areas..it took 10 minutes !

En plena tranquilidad de santa Eulalia

Wir hatten eine ocean 9 Suite Seaview gebucht. Um nicht alles aufzählen zu müssen, das Hotel wurde zwar renoviert aber man überall das es in den 70er Jahren gebaut wurde, vor allem bei Technik. Wenn das nicht mit Grand Luxe und Small luxury hotels, 5 stars, werben würde könnte man noch darüber hinwegsehen. Aber SLH machen entweder keine Audits oder haben keine Standards. Mitarbeiter haben überhaupt keine Lust auf Gäste und FO ist abgestumpft gegenüber Beschwerden bzw. ignorieren diese. Einmal und nie wieder.

Fsbuloso !!! Hasta el ultimo detalle en atencion, sevicio y todo lo relacionado con F&B .... Ibiza experience its here

Amazing location, breakfast good and nice hotel. Spent 5 days here on our honeymoon and just expected better service. Our friends had paid for a bottle of fizz for us on the first night and we didn’t get it in our room till the last (despite chasing, which we shouldn’t have to do!). Just expected more sparkle for such a special occasion.

We had an absolutely amazing time at the Agaus de Ibiza. The hospitality of the staff was outstanding, and the room and amenities exceeded our expectations. We especially savored the delightful buffet breakfast, the complimentary cava, and the luxurious Clarens spa. A huge shoutout to Sol, the guest experience manager, whose exceptional efforts made our stay truly unforgettable. I wholeheartedly recommend this place!

Just back from a long weekend stay for my wife’s birthday break. Disappointing parts, not being able to accommodate our 16 & 13 year old girls in same room, when on our stay this could easily have been accommodated on the sofas in there corner suite which we wanted. But told we had to book 2 rooms. Also I mentioned twice that it was my wife’s birthday and nothing extra, stayed at many hotels every birthday and they all at least leave a bottle of wine. Showers in both rooms were cold three days out of the 4. Also they charged us 300 euros per room so 600 euros block on a card which I thought was over the top and the most I have ever been charged at any 5 star hotel. While the hotel location and amenities were nice, it wouldn’t take too much to make it a bit special.

Fui al SPA y me encanto, el personal del spa un poco desagradable pero las instalaciones super bien.

Amazing experience. Right by the beach and a marina with lots of restaurants to chose from. Staff are friendly and accommodating. Breakfast is fantastic.

Fantastisches Hotel mit hervorragendem Service und sehr nettem Personal (hier insbesondere Yaiza an der Rezeption mit perfektem Deutsch sowie den beiden lieben Servicekräften im Restaurant Ana und Maria). Die Suite (406), 4.OG ist eine Wucht! Sauberkeit hervorragend, Frühstück sehr umfangreich und es fehlt an nichts! Das große Pool hätte beheizt sein können...|Eine klare Empfehlung!! Wir kommen wieder!

Unfreundliches Personal. Sie sagen immer ja aber es wird nie erledigt, die Musikbox Anlage hatte eine Störung zu Lauf 3 Tage habe ich drum gebetet! Leise zu stellen !drauf hin haben sie mir gesagt ich soll aufstehen und mich wo anders hinlegen!! Unmöglich!!Sie machen es nicht leise gestellt!!Es wird immer Ja gesagt aber es wird nie gemacht. Ich würde nie wieder dieses Hotel buchen.

Fantastisches Hotel mit hervorragendem Service und sehr nettem Personal (hier insbesondere Yaiza an der Rezeption mit perfektem Deutsch sowie den beiden lieben Servicekräften im Restaurant Ana und Maria). Die Suite (406), 4.OG ist eine Wucht! Sauberkeit hervorragend, Frühstück sehr umfangreich und es fehlt an nichts! Das große Pool hätte beheizt sein können... Eine klare Empfehlung!! Wir kommen wieder!

Hotel increíble con un servicio acorde.

Es un hotel fantástico, habitaciones muy confortables, el desayuno es tipo buffet, tiene de todo y muy bueno. Recomiendo 100%

Un picoteo super agradable en la terraza. Las croquetas de gambas espectaculares. Personal muy atento y amable.

Espectacular hotel en la zona de Santa Eulalia a primera línea del puerto con una espectacular vista al mar. Sin duda la mejor opción! Repetiremos!

Increible! Muy recomendable.

Habitación amplia y cama cómoda. SPA con todo lo necesario (y más!). Desayuno de calidad. Servicio y personal extremadamente profesional.

Leider entsprechen die Kategorie und der dafür eingehobene Preise in keinster Weise der Realität und dem Gebotenen. Die Zimmer sind abgewohnt, in den Kleiderschränken unserer Zimmer hat es gemuffelt und es war feucht (vorangegangener Wasserschaden?). Die Lichtanlage war ein Desaster, zwischenzeitlich hat sie sich verselbständigt sich mehrmals in der Nacht von selbst aktiviert. Die Klimaanlage hat teilweise nicht funktioniert, oder ließ sich nicht abschalten. |Die Armaturen in den Bädern sind teils undicht und verkalkt, die Duschwände in einzelnen Zimmer sind ebenfalls undicht und es kommt zu überflutungsartigen Wasserständen in den Badezimmern.|der Sanitärbereich im Spa gehört ebenfalls dringend einer Renovierung unterzogen; die Dachterrasse hat einen tollen Ausblick, die Cocktails an der Bar sind sehr gut, aber auch hier zieht sich der Zustand der gesamten Anlage wie in roter Faden durch...wer genau hinschaut, entdeckt Dinge, die er weder in einer 4****, und schon gar nicht in einer 5***** Anlage sehen will. |das Frühstück ist gut, aber ebenfalls für die vermeintliche Kategorie zu monoton. "Same procedure every day" ||Conclusio: für den gebotenen Standard viel zu teuer!!

Heel mooi verzorg hotel,ontbijt is lekker.Hotel is rustig,geen animatie wat voor ons prima is. Kortbij haven en promenade ,echt top 👍

Fui al spa y espectacular, muy limpio muy tranquilo, la opcion de masajes también muy recomendable! Tambien para ir en dias de lluvia

Fantástica estancia en el spa y los masajistas Toñi y Gio que pudimos disfrutar de sus masajes, muchas gracias.

Extrêmement déçue , l’habitude de venir ici régulièrement depuis plusieurs années . La chambre que j’ai réservé n’étais pas si tout la même que sur les photos. La chambre n’était même pas nettoyé correctement. Pas de sofa comme sur les photos et définitivement pas les m2 annoncé. Le petit déjeuner , les viennoiseries était sec . Tout l’hôtel & le spa on besoin d’un vrai nettoyage et rafraîchissement. Le prix était une honte pour un niveau aussi basique . Je reviendrais pas

Il mio soggiorno all’Aguas de Ibiza Grand Luxe Hotel è stato davvero memorabile, soprattutto grazie alla spettacolare terrazza panoramica. Il tramonto che si può ammirare da lì è un’esperienza unica e rende ogni serata indimenticabile. Il personale si è dimostrato estremamente gentile e professionale: un ringraziamento particolare al desk per aver organizzato il noleggio dell’auto, che ho trovato già pronta in hotel al mio arrivo, un servizio impeccabile che ha reso tutto molto più comodo. Inoltre, ho molto apprezzato la disponibilità dell’hotel a permetterci un early check-in. Siamo arrivati molto presto, e invece di aspettare fino alle 15:00, ci hanno fatto entrare in stanza già alle 10:00, il che è stato un gesto davvero gradito dopo un viaggio lungo. Consiglio vivamente questa struttura a chi cerca un soggiorno di lusso e relax, con un servizio su misura e attenzioni ai dettagli che fanno la differenza!

Sehr enttäuscht |Die tollen Bilder bei den Anbietern haben nichts mit der Wirklichkeit zu tun|Die Bilder dazu erspare ich ihnen||Schmutzig|Alte abgewohnte Zimmer|Eisenbett mit Rollen |Preis Leistung absolut nicht|Umgebung sehr laut |Unpersönlich |Kein auf Wiedersehen u Danke schön||Mein Mann kommt aus der Hotel Branche u war schockiert |Kein luxury Hotel

Me regalaron una sesión de spa y comida .Todo fantástico

Wij boeken een 5-sterren hotel, dus onze verwachtingen zijn hoog. Helaas geen 5 sterren waard. Het ontbijt was goed en lekker, maar de bediening was de ene dag beter dan de andere dag. Soms werden we direct geholpen en soms moesten zelf gaan vragen. ||De poolboy had het overduidelijk niet naar zijn zin en was onvriendelijk. ||Wc’s in de lobby waren niet fris. ||De jongens die bij de ingang stonden waren super vriendelijk. ||Onze kamer had vaak een vreemde/viezige geur, vooral na het dweilen. ||Als je eenmaal op de afwerking van het hotel gaat letten, zie je dat het erg slordig is afgewerkt. ||Wij hebben al meerdere 5-sterren hotels geprobeerd in Ibiza, maar hier zouden we niet nogmaals naartoe gaan.

Pretentious unwelcoming, and overrated hotel.

Het Hotel heeft zijn glorie verloren. In 2018 hebben wij hier gelogeerd en vonden dit Hotel zo fantastisch dat wij dit jaar 2 weken terug wilden. Wat een domper en grove teleurstelling, niets is meer wat het lijkt. Het Hotel is zwaar verouderd en op nagenoeg alles hebben wij een opmerking.|Het enige wat nog steeds erg goed is, is het ontbijt. |De kamers, het zwembad, de lobby, de rooftop, het meubilair bij zwembad, op de kamers of in lobby.. is vies, vol stof, of kapot. Parasols zijn gescheurd, staan uit het lood, toiletbrillen zitten los, gordijnen in de gangen zijn té vies om aan te pakken. De houten vloeren bij de Pools, het tegelwerk, alles is kapot, verouderd of niet meer gangbaar voor een 5* Hotel. Wij kregen een suite aangeboden voor de laatste dagen.. wij hebben hier niet meer voor gekozen. En soms zijn er geen handdoeken bij ‘t zwembad.. en nog maar niet te schrijven over ‘the Poolboy’, die kan beter bij Cirque de Soleil gaan werken..

Fabulous location, Incredible food, Wonderful service, The roof top pool area provides sensational views over the harbour and coast line. Thank you for having us Aguas De Ibiza

Marcelo who runs the rooftop bar is absolutely amazing… the service, the setting and the cocktails are out of this world.. ❤️

Zona tranquila y preciosas calas

Increíble experiencia! Nos alojamos aquí y volveremos seguro! El rooftop es muy bonito, la habitación perfecta para cualquier ocasión y la ubicación inmejorable! Super cerca del mar! Recomiendo el restaurante también, una muy grata experiencia!

Beautiful rooftop and views. We had dinner at the restaurant and the food is espectacular. There is a great variety of vegetarian options.The service was great too, they explained each plate and cocktails with details and gave us attention throughout our entire dinner.

It was an amazing experience. The food, the place and the staff. I highly recommend the restaurant and also spend the day in the rooftop.

I was extremely disappointed with my stay at Aguas de Ibiza. At check-in, the staff couldn't find my reservation, despite me repeatedly showing them the confirmation code. They blamed it on the fact that we booked through Booking.com, which was both unprofessional and frustrating. It took much longer than necessary to resolve this issue. Additionally, I specifically requested that bottled water be replenished daily from the minibar, as I was not comfortable drinking the complimentary tap-filtered water they provided in unsealed bottles. Despite my request, the cleaning staff forgot to replace the proper bottled water every single day of our stay. This oversight caused unnecessary inconvenience, especially since I had made my concerns about the water known. I hope the hotel can improve its customer service and attention to detail, as these issues significantly impacted our experience.

Jammer dat er nergens meer op wordt gereageerd als we wat klachten hadden die we hebben gemeld tijdens onze vakantie.

Sehr enttäuscht von dem Hotel sieht garnicht so aus wie auf dem Bildern . Unser Handy(Iphone15Pro Max ) wurde von dem Hauskepping geklaut und keiner hat sich dran gekümmert . Von einem 5 Sterne hotel erwartet mann dass mann wenigstens wasser im Zimmer hat aber so war es nicht. Übrigens wurde von unsere hinterlassenen Kaution 300€ 60€ steuern abgezogen wurde sehe zum ersten mal dass mann von Kaution steuern abzieht. Fazit: Würde es keinem empfehlen ist kein 5 Stern wert ist große verasche .

Sehr schöne Dach Terrasse 😊

Excellente servicio y spa Catalin Estefany Laura y Yaiza top service Gracias por todo

Le point fort est indéniablement l’emplacement près du port. Sinon il ne s’agit pas d’un hôtel 5 étoiles… pas mal de points à rénover dans l’hôtel… le carrelage par exemple qui s’est fendu sous mon pied 🙁. Manque de personnel aussi, peu de services proposés qui ne sont pas à la hauteur du prix payé… C’est notre deuxième fois à Santa Eularia nous reviendrons mais pas dans cet hôtel très décevant !!!!

Aguas de Ibiza has the best rooftop, view and Spa! Staff is so lovely and caring and I am definitely recommending a dinner on their rooftop after a SPA day! Truly grateful for being able to enjoy the Spa facilities, tea, raw nuts and fruits! Always will be back! 5* is 5* after all!

L'hôtel est charmant, avec un petit déjeuner digne d'un festin, des chambres confortables et un spa des plus agréables. Tout serait parfait... s'il n'y avait pas « Tony ». Ah, Tony, ce maître de la convivialité, qui semble confondre un hôtel cinq étoiles avec un terrain de jeu où il joue le rôle de surveillant grincheux. Avec Tony, on se sent plus comme des écoliers réprimandés que comme des clients payants. Si quelque chose le dérange, ne vous inquiétez pas, il saura vous en informer avec la délicatesse d'un sergent-major, tout en vous rappelant, bien sûr, à quel point vous êtes impolis. Tony, I hope you read this : we don’t like you. You may need some holidays..

Es muy lindo y me encanta!🥰 Soy clienta ha muchos años del spa! Voy siempre a la terraza que es bellísima! Todos los trabajadores muy profesionales. Muy lindos Marcelo,Sebastián y Gaby! 🥰La comida esta buena, pero es muy poca cantidad, y muuuuuuuuuy cara!!! Con 2 platos,me quedo con hambre!😅

Me encantó el lugar

Hotel precioso y familiar, cinco no…seis estrellas para Marcelo, el barman del bar de la terraza, el mejor que he conocido

Brilliant hotel. Great service. But the best by far is the roof top bar and the negroni made by Marcelo - worlds best by far. The man is a super star. And his Pina Colada is fantastic as well.

El spa está genial! La atención 10/10

We loved our stay in the hotel mainly because of the amazing staff. Franco at the reception desk was always very positive and helpful.

Goede locatie met prachtig uitzicht, goede service met aardige mensen, heerlijk ontbijt en eten op het dakterras, top kamers je krijgt voor wat je betaalt en een heerlijke spa. Zeker een aanrader.

Im Prinzip schönes Hotel, in guter Lage und freundlichem Service, aber leider mit Schwächen, teilweise waren die Speisen beim Frühstück nicht frisch, Chia Pudding bspw war sauer und im Bad roch es aufgrund stehendem Wasser. Geht alles, aber 5 Sterne ist ein Stretch

Hotel molto bello a Santa Eularia. Zona molto tranquilla adatta a famiglie con bambini. Belle camere spaziose, belle piscine per adulti e bambini. Personale distratto, ristoranti Velli buona cucina internazionale ma servizio molto lento. Presenza del miniclub molto carino, ma poca attenzione e scarsa pulizia. Non vale 5 stelle.

Increible su restaurante peruano.Era la primera vez que comiamos comida peruana y hemos flipado. A destacar la tosta y el ceviche

Our experience was probably tainted by the worst check in ever with a teenager spitting on us from a balcony above the reception desk. Staff were apologetic but could of been more proactive. I pointed out the likely culprit when he blatantly walked through reception staring at us but nothing was done. Overall and trying to put that experience to one side, this hotel is looking very tired and some areas even looking a little shabby, particularly the rooftop adults only area. Even though the rooftop pool is supposed to be adults only there were several occasions of children coming to the facility with parents and none of the staff seemed to challenge. Much of the spa facilities were not operational during our visits which was disappointing as it’s a very nice spa. Value for money in poolside restaurant very low. You would expect a 5 star hotel in Ibiza to be expensive. However, 25 Euros for a brioche roll with no salad or any dressing is just extortionate. If your looking for a top class 5 star hotel in Ibiza this is not it. Nice hotel in good location with hard working staff - that’s the best I could say.

One of the worst hotels with worst service, they disclose private information, the service is slow, the concierge is not cooperative not helpful, we had our luggage lost from the airport and we kept asking the hotel to get in contact with the airport and apparently the airport got into contact with the hotel and no one spoke to us. The hotel just gave information about the # of days we’re staying without even telling us and we kept asking daily about our luggage

Un súper hotel para volver y disfrutarlo no sólo un día

Muy contentos con la atención e interés mostrado por hacer que la experiencia fuera excelente. En especial, gracias a Sol, su cercanía y empatía convirtieron nuestra experiencia en inolvidable.

Shame! A lovely hotel far from 5*. The poor staff here are way under staffed due to cutting costs clearly from the owners. The AC is set at 20.5c at the lowest! You will instantly feel stressed entering the hotel as the lobby is so so hot. You will then go to the room and be met with hot rooms with aircon that is locked at a warm temperature, a rock hard bed and pillows that you would find in prison. The photo’s are not what you will get! Please be aware this is not a 5*. The prices are more expensive than Dubai and London, lunch for 4 will be £200! Drinks are £18 for a cocktail.

Worst “five star” hotel I’ve ever been to, and for the price, probably the worst hotel I’ve ever been to. Rooms feel run down. No USB outlets in the rooms. King beds are two twin mattresses that separate and wake you up while you’re sleeping. Tiny ants on you when you wake up. Water dripping on the floor from the ceiling. AC won’t go below 21.5C. Housekeeping doesn’t come when you ask them to come. Totally inexcusable for a $700/night, four-star hotel.

Impresionante! Es un gran hotel acompañado de un gran personal. Experiencia irrepetible, repetiré sin dudarlo

You pay 500eur/night and when you ask for water at the breakfast they tell you “there is water inside the restaurant, you can take it from there” 🤣 service level is ridiculous for a wanna be luxury hotel

Although we didn't stay at the hotel, twice we visited the roof top bar. The music by the resident DJ, Marcello. His and the bar staffs cocktails were the best in Santa Eulària. If your staying in the town, make sure you visit the roof top bar (ask at reception and they'll direct you to the lift to the roof top).

E’ il terzo anno che soggiorniamo all’Aguas de Ibiza hotel, molto bello , curato, pulito ed il personale è molto gentile.|Ubicato in una zona molto bella con splendida vista sul golfo di Sant’Eularia e lungo una passeggiata meravigliosa che costeggia il mare.|La colazione al mattino è super , il servizio bar della piscina sul terrazzo è da 5 stelle.|Non ho dato cinque stelle per qualche rumore di troppo che arriva dalle attività del porto turistico e per la difficile gestione, per me, del sistema elettrico luci aria condizionata delle camere, comunque perfettamente funzionante.|Molto Consigliato

Muy bonito

Magnífica experiencia, una vez más en Aguas de Ibiza. Sobresaliente el restaurante Maymanta y genial el trato que dispnesa el personal del hotel. Hemos disfrutado tanto del Kid's Club que mi hija prefería jugar allí que nadar en la piscina. De diez Sandra, la monitora: cariñosa, atenta y con paciencia infinita.

A beautiful and modern hotel in a lovely location. Connected to the promenade and marina. Quite peaceful and rooms are spacious and bright. I would come back

Super location

Amazing place and view. Visit the rooftop bar. Have a cocktail. Enjoy life 🤩.

El personal es muy atento y amable

**Review for Hotel Aguas de Ibiza** The Wi-Fi was unfortunately very poor. The room service was mediocre, and items like coffee and towels were replenished irregularly. Glasses in the room were never cleared. However, the breakfast and food were very good, and the pool area is also nice. Very good outdoor furniture.

Compramos un Pack Reload a través de la web para celebrar nuestro aniversario. La habitación que nos dieron era bastante amplia y tenía todos los servicios necesarios. La cama era muy cómoda, y además teníamos unas vistas muy bonitas, tanto a la piscina como al mar. Cenamos en Maymanta. Las vistas desde el restaurante nos gustaron mucho y nos pusieron un menú degustación que nos sorprendió porque estaba todo muy bueno. También disfrutamos del buffet del desayuno que era muy amplio y estaba todo riquísimo! Las instalaciones están bien cuidadas. Estuvimos en el spa y las piscinas. La de arriba nos encantó!! (una pena que no nos pudiesemos bañar porque aun no hacía demasiado calor). Los cócteles de los restaurantes de las piscinas también son recomendables. El personal del hotel estuvo muy atento para que disfrutásemos de nuestra estancia desde el principio. Queremos agradecer especialmente el trato a Mónica que nos gestionó la reserva y a Sol que nos hizo sentir como en casa! Repetiremos antes de que acabe la temporada seguro!!

Bellissimo hotel. Vista dal rooftop incredibile sul paese; piscine, colazione e cortesia del personale i punti a favore della struttura. Corridoi e camere abbassano leggermente la qualità che rimane comunque altissima. Posizione ottima e non incasinata

Disappointing, certainly did not live up to 5 star expectations especially in the area of service and attention to details. Staff seem very unhappy

Elegant spa with lovely staff and wonderful treatments. We visited the spa and spent the morning lounging around in the various pools and sauna. Highly recommend the facial!

Great looking hotel in a fabulous location. The problem with this hotel is the service from the staff. Only one of the staff in the whole hotel had a smile on her face. At check in the receptionist kept a phone to her ear and had a conversation with someone during most of the process. The first breakfast experience was poor with the ordered breakfast taking 30 minutes to arrive. No hot water in the tea pots and a very average selection. The second breakfast experience was the most shocking I have received at a hotel. I was reprimanded by the receptionist for daring to ask to sit outside. She insisted I was only allowed to sit inside as I was attending a conference. She insisted I didn’t move until she found a manager to tell me the same. After complaints to the guest relations manager the breakfast receptionist finally broke a smile after 5 days. The conference meal at the hotel was a disaster. The hotel failed to provide food for anyone with allergies. In fact the waiter gave an attendee with a nut allergy a plate of nuts. The horrendous food took 4 hours to serve. Total chaos. During the day, the emergency exit for the roof conference area remained locked for at least 2 hours every morning. This never changed despite numerous complaints. Totally unsafe! The rooms were so poorly lit that it was impossible to see the controls for the room automation. Normal switches would be so much better. At checkout, the courtesy room which was booked was not available at the agreed time meaning we had to shower in the spa with no security for belongings. This hotel is a complete disaster from beginning to end. I would never return!

Hotel precioso y acogedor. El personal de 10, muy amables y cercanos, especial mención al equipo de Recepcion. La terraza de arriba es inigualable y el spa muy bonito y relajante. La habitación muy bonita, amplia y moderna, estilo ibicenco. Sin duda recomendadisimo!

The hotel may look like a 5-star establishment, but the service is far from it. I've never had such an experience at a supposed 5-star hotel. When I checked into the Junior Suite, I found many essentials missing—no toiletries, no water, no coffee, etc. I called reception, and they apologized politely, assuring me that housekeeping would bring the missing items. Hours passed, and nothing arrived. I called repeatedly, but it took them five hours to resolve the issue. This scenario repeated for four consecutive days, forcing me to almost beg for basic amenities daily. This is unacceptable for a 5-star hotel. Clearly, there's a lack of proper management. I hope they change their policies soon. Until then, I cannot recommend this hotel.

Espectacular atención de Marcelo, Sebastián con los cócteles y la música del Dj David Cop. ha sido una experiencia buenísima. Gracias por hacernos sentir en casa.

Esta reseña va dirigida al servicio recibido en el bar del rooftop. Marcelo, Sebastián y Dj David forman un equipo maravilloso, que te hace sentir en casa. Muchísimas gracias por vuestra atención y excelente disposición. Volveremos lo antes posible. Desde Getxo, con cariño. Igor & Raquel

Tomamos unos cócteles hechos por Marcelo que nos atendió muy amablemente. Un servicio de 10

Es el tercer año consecutivo que vamos al Hotel. Los dos años anteriores fueron excepcionales, pero este año hemos vuelto y he de decir que no nos vamos con buenas sensaciones. Antes de nada quiero decir que partimos de la base que está catalogado como un Hotel 5* Gran Lujo con precios de esa categoría. Pero creemos que, almenos éste año, los servicios y el trato no están a la altura de ello. - El chico que nos recibe para descargar las maletas nos ayudó a subirlas a la habitación, pero no a descargarlas del coche. Esperó a que nosotros las descargáramos y luego las cogió. - En recepción el trato no fué malo, pero si fué muy muy informal y con poca información, aunque no fuera la primera vez que ibamos. - En la hora del desayuno, percibíamos siempre ambiente de ir con prisas, haciendo comentarios como: “ Si queréis pedir algo decídmelo, cerramos en 10 minutos”. Así como también un trato distante, y diferente a otros años. - En la habitación, el baño olía muy mal. Repito, años anteriores no nos había pasado nunca esto. Y quizás son detalles que pueden pasar desapercibidos, pero sabiendo que vas a un Hotel Gran Lujo, esperas sentirte arropado por el personal, y la sensación es completamente contraria. Se ven carencias en cuanto a formalidad y seriedad. Estoy segura que podrán volver a mejorar, tal y como eran antes!

A nice hotel with friendly staff.

Heerlijk hotel, mooie kamer met zwembadzicht. Helaas waren er weinig Nederlandse kinderen in de zomervakantie. Op Ibiza is iedereen toch veel op pad, dus dan is het niet zo erg. ||Fijne ligbedden bij het zwembad met handdoekenservice. Geen handdoekje leggen als je een bedje wil dan is er altijd wel eentje vrij. Zwembad op het dak stelt niets voor en zou je eerder een voetenbad kunnen noemen omdat het ondiep is. ||We hebben genoten van het ontbijt met naast een buffet de mogelijkheid a la carte te bestellen.||De spa en massage zijn top!

Lovely hotel with great Ibizan vibe. Staff’s super lovely especially Marcelo on the top floor bar (pictured). Best cocktails, cheerful, witty and great music tastes! Love your play list.

Heerlijk genoten met mijn gezin. Fantastisch hotel, mooie locatie, heerlijk eten en alles tot in de puntjes geregeld.

Imbarazzante!! Un aggettivo che vogliamo meglio specificare. Tanta bellezza, tanta attenzione, tante opzioni che ti fanno sentire in imbarazzo. L'Hotel? Spettacolare, una hall maestosa, fatta con un architettura perfetta, due piscine all'ultimo piano, con lettini, sdraio, ombrelloni, bar, ristorante. Tre piscine nel giardino e poi la SPA. Anche li 4 piscine per rilassarsi, sauna, bagno turco. Poi la palestra, con spogliatoi dedicati assieme alla SPA. Tutto bellissimo. E la camera? Esagerata. Cabina armadio, doppio lavandino, doppia doccia (si, due docce), vasca idromassaggio, letto enorme, tv enorme, divano, terrazzo. La colazione? Buonissima, con il personale sempre pronto nel servirti qualsiasi tua richiesta. Non si può chiedere nulla di più. Volete proprio trovare un neo al nostro soggiorno. UNa mattina alle ore 6 scatta l'allarme anti incendio. Ecco li si è vista una notevole impreparazione delle persone. CI siamo trovati in 4 in una via di fuga chiusa da un cancello e quando siamo rientrati in albergo, ci hanno guardato un pò stupiti, perchè? Perchè l'allarme anti incendio era scattato perchè esiste sempre il genio di turno che si fuma la sigaretta in camera, ma non bisognava evaquare ... Magari se lo dicevano prima... Ma oltre questa impreparazione, che in Italia ti farebbe chiudere una struttura, il resto era da favola.

Très bon hôtel 5 étoiles, service impeccable, personnel disponible et qualifié ! Petit déjeuner copieux et bon. Spa merveilleux ! Idéal pour les familles

Nous avons séjourné en famille en Avril. Et tout était parfait. Le personnel est vraiment pro et attentionné

Heerlijk een week genoten in dit prachtige hotel. Medewerkers zijn zeer vriendelijk en professioneel!

We had a fabulous stay at this hotel for 5 days at a much needed time for a break away. Upon departure I left my favourite pair of swim shorts in which I contacted the hotel upon realising this. Sol was straight onto this, she found them in the spa where I left them and communicated very well with me throughout to get them delivered back to my home address via a courier. Sol thank you so much for the care and attention you put into getting my swim shorts back to me and I look forward to meeting you in person on our next visit to the hotel.

Juan...el peor Manager que puede tener un hotel que se dice 5 estrellas. Tenéis que elegir bien el personal que mandáis a tratar con clientes y operadores

Aguas De Ibiza es uno de mis hoteles favoritos GL en Ibiza ✨Estoy totalmente satisfecha y contenta cada vez que voy 👏El trato del personal es único, cuidando de los detalles y hacerte sentir maravilloso en toda la estancia . Las habitaciones son espectaculares , vistas a la piscina y al mar , la comida es deliciosa y lo recomiendo muchísimo 🫶🏻Gracias

Naar de spa? Niet doen! Wij wilden op een regenachtige dag naar de Spa. Telefonisch werd er niet gereageerd dus we rijden even langs. Supergoed en veiendelijk geholpen. De dag erna in de stromende regen terug. Wordt je afgebekt en onderbroken door een chagerijnige dame die ons verteld dat er niet gereserveerd kan worden. En dat we in de lobby kunnen wachten met 15 anderen in badjas. Met de opmerkjng dat hotelgasten voor gaan. Ik probeer uit te leggen dat we gereserveerd hebben. Dame luister niet en wimpelt ons af. Ze vragen 40 per persoon voor 2 uur en 80 euro voor een massage van 50 minuten.. waar is de gastvrijheid. Wij voelde ons geschoffeerd en gekleineerd. Nooit meer!

Recepción: La recepción fue deficiente y apresurada. No nos proporcionaron ninguna información sobre los horarios de la piscina, ni sobre los demás servicios del hotel. Piscinas: La piscina exterior no está climatizada, lo que no se indicaba en la reserva. Además, nos pidieron que abandonáramos la pequeña piscina infantil porque se organizaba un evento privado. La piscina interior está prohibida para niños excepto de 10h a 11h, y solo a partir de 6 años. Esta información importante nunca nos fue comunicada. Habitación: El sistema domótico para la calefacción no funcionaba correctamente. La temperatura estaba bloqueada a 25 grados, lo que era demasiado caliente para nosotros. Unos técnicos vinieron pero no pudieron hacer nada al respecto. La mini bodega de vinos también estaba fuera de servicio, con una temperatura de 42 grados que arruinó nuestro champán. Además, hacía un ruido ensordecedor por la noche. A pesar de nuestras quejas, no se resolvió ningún problema. En resumen: Este hotel es una gran decepción. La falta de comunicación, los problemas técnicos y la falta de atención al cliente hicieron que nuestra estancia fuera desagradable.

La ubicación es inigualable, enfrente del mar y con una zona de playa directa del hotel. El hotel está reformado, muy bonito, habitaciones amplias Camas muy cómodas. El desayuno es muy completo, tiene de todo. El servicio de 10, súper atentos y agradables.

Spending a night in this hotel was a bit of a disappointment. Despite the friendliness of the personal, was there an overall impression of a negligence. However, the rooftop tereace and the food are exceptional. Our room had mould on bathroom screens, the shower was not properly functioning (no hot water, weak stream!) and the curtains didn’t fully close, so a complete darkness wasn’t possible. There is a very nice roof terrace, but it demands a renovation asap. The wooden floor is shaking in some places, right at the exit of the lift all the colour of the floor has gone off. The lift doors have old rests of sticky tape on them, showing that none hasn’t even tried to wipe them. There is a spacious spa, but the feeling of negligence is present in dirty pillows and broken tiles (even in a shower in male changing rooms, which is quite dangerous!) It goes on… On the plus side was the breakfast, which was delicious. The rooftop terrace is also a big plus, as well as the exceptionally well-equipped gym. Summary: a nice modern hotel with a great rooftop terrace and a rooftop pool delicious breakfast, but I am used to much more in terms of details, cleanliness etc in a hotel of this category. So I am NOT recommending it.

Un hotel con mucho encanto. Comida muy buena. Personal agradable Todo perfecto

Wonderful!

Sehr schönes und sauberes Hotel! Personal sehr freundlich und zuvorkommend! Beim Check In gab es einen Willkommensgetränk und wir plauderten mit den Angestellten als würden wir uns schon lange kennen. Das Frühstücks Buffet ist sehr reichhaltig und ausgewogen. Das Peruanische Restaurant auf den Dach ist sehr empfehlenswert. Von der Rooftop Bar hat man eine sehr schöne Aussicht über den Hafen sowie der Umgebung.

Very disappointing stay. Definitely not a 5 star hotel. Having traveled only for a couple of days and for a special occasion, the experience was spoiled. Beautiful place, and the hotel itself, however in need of proper maintenance. Staff not very helpful and not speaking proper english, not accepting Amex. There was no hot water the first day at all. So many things broken in the room, starting from air conditioning, to automated blinds and curtains opening up and lights switching on the middle of the night and waking us up. Although that issue was fixed others have occurred. Aircon temperature not regulating, The bathtub leaking and making a puddle in the room, shelves being quickly fixed and held up with “do not disturb signs”. Water bottles in the fridge €7. The last of 2 days of our 4 stay the water smelled of chlorine so strong and stayed on skin for hours. Out of positives, great breakfast and spa, terrace must be great as well, when it’s not windy, as we were not able to enjoy any of it. The restaurant upstairs was also very disappointing, food served cold, staff not speaking english, not accommodating or nice in any way. I would not recommend this place to anyone expecting a 5 star experience.

Nice para hacer el botellón

Roof top restaurant and bar, oh did I forget to say there is a pool too. Brilliant.

Auf keinen Fall ein 5 Sterne Hotel. Frühstücksservice mangelhaft und Zimmer hellhörig. Privatparty vom Management kurzfristig angekündigt (nicht für Hotelgäste) und bis 0:30 Uhr lauter Bass im ganzen Hotel

Dit hotel heeft al onze dromen en verwachtingen compleet overtroffen! In 1 woord waanzinnig, kamer - heerlijk ontbijt - rooftop bar / zwembad in tuin - behulpzaamheid en enthousiasme medewerkers, spa - werkelijk alles was perfect. Super ligging bij haven in buurt van talloze restaurants. Mooie wandelroute ernaar toe. Geen twijfel mogelijk, wij gaan absoluut nog een keer terug!

Prachtig hotel. Vriendelijk personeel, lekker eten. Goed gelegen

El personal lo es todo y el de este hotel es de lo mejor. De manera general desde la llegada, atentos pero sin molestar, siempre correctos y prestando servicios y ayudas lógicas a las necesidades que en un viaje a Ibiza surgen.

A Terrible stay, ruined our holiday. Our room (premier bay) was very very tired, bad painting and decorating caulking around the perimeters, stains on the stone floors. I complained and ask to change for a quality room what I paid for. I met a person who I was told was the director of rooms, at first she showed a Penthouse suite but she wanted 800 euros a night extra, obviously I did not want this and again shown a Premier Bay Room 90% better than the previous room. Also the common areas, corridors , lift doors etc were in a pretty bad shape decorating/cleaning wise. Anyway, very disappointed, would not return. The hotel is not 5star, we rate in 3star.

Wir waren am Ende unseres Urlaubs auf Ibiza eine Nacht dort um das Hotel auszuprobieren. Zusammengefasst ist es eine Enttäuschung. Der Service am Empfang war sehr unfreundlich und man hatte das Gefühl, dass keiner so richtig Lust auf Gäste hatte. Wir haben für 4 Personen eine Juniorsuite gebucht und diese war nur für zwei Personen vorbereitet. Auf Nachfrage kam nur ein „Sorry“. Am Abend war es sehr Laut im Zimmer (hellhörig und Party außerhalb vom Hotel). Kein Welcomedrink, keine kleine Aufmerksamkeit - auch nicht für die Kinder! Im Kidsclub lief nur der TV. Service am Pool und im Restaurant war sehr freundlich. Bei Abreise am Morgen mussten wir selbst das Auto holen und die Koffer verräumen (es war anders kommuniziert) und es war erstmal keiner am Empfang. Ein 5 Sterne Hotel ist es definitiv überhaupt nicht!

Muy bonitas vistas desde su terraza

Five star? I think not.....

We stayed for a week and could not have asked for more. The staff were always helpful and made us feel incredibly welcome without being overbearing. The food was delicious, the Junior Suite was spacious and clean. The rooftop pool and bar was the literal cherry on top of the entire hotel. Just a short walk into town for more food options and a wonderful beach.

Our 2nd stay here, Sol and Yaiza amazing service, they looked after everything we needed with a smile. all the staff were very kind and helpful. Rooms and food are perfect for families, thanks Sol/Yaiza/ everyone at aguas, See you next year !

Wij zijn als gezin van 3 (dochter van 4) twee weken verbleven in het hotel voor onze zomervakantie. Wij komen zelf al 10 jaar op het eiland dus wij kennen het eiland al goed. Maar dit jaar wilden wij in een hotel verblijven met fijne faciliteiten waardoor wij eventueel ook een dagje in het hotel konder vertoeven en onze dochter fijn in het zwembad kon zwemmen. Onze vakantie is door het verblijf in aquas de ibiza echt naar een hoger niveau getild. De vriendelijke service van het personeel, ze komen aanlopen als je met de handdoeken naar het strand bent geweest om ze aan te nemen, s'avonds als onxe dochter in de auto in slaap was gevallen, konden wij voor de deur parkeren en dan zetten zij de auto voor je weg. Alles deden om ons verblijf zo aangenaam mogelijk te maken. Ook de super lieve manager die bij het restaurant onze dochter elke keer een sticker liet uitzoeken en vroeg wat onze plannen waren voor de dag. Het zijn de persoonlijke dingen die ervoor zorgen dat wij ons echt zo ontzettend thuis voelde en onze vakantie echt fantastisch heeft gemaakt. Daarnaast het overheerlijke verse en gevarieerde ontbijt heeft ons echt verast en keken we elke ochtend naar uit. We hebben ook 3 keer heerlijk gegeten in het geweldige restarant op het dak. Wat wij ook heerlijk vonden is de gym ruimte zodat wij onze sport routine konden behouden. Alles is keurig schoon, er liggen handdoeken en vers water om te pakken. De bedden bij het zwembad liggen heerlijk en er zijn super grote parasols. Je kunt de medewerkers vragen en dan komen ze je helpen met de parasol te verschuiven en er liggen altijd schone handdoelen. Ook de schoonmaak van de kamers ging fantastisch, elke avond kreeg je flesjes water, wat wij zelf heel fijn vinden voor de nacht maar ook een klein chocolaatje waar mijn dochter met name nu nog over praat hahah. Ook kregen we vaak s'avond ook nog een schonen handdoek wissel. Dat was zo fijn, want dan heb je s'ochtend gewoon een schone handdoek. Wij komen volgend jaar zeker weer terug. Heerlijke vakantie gehad!

We have recently stayed at Aguas de Ibiza for 10 nights. The first thing to note is that this is definitely not a 5 star hotel. The rooftop pool i suspect is what warrants the 5 star but other than that, it is in no way 5 star. We had several issues with our room, the first being that we were completley misled by reception and told that if we pay extra we can have a lovely sea view room. What they failed to tell us is that to get this sea view, you need to lean over the balcony and bend your neck to see around the trees and then you see a slight corner view of the sea. If they had told us we would get a PARTIAL sea view then this would be acceptable but they didn't. My Husband raised this with Sol who is the guest experience manager. Sol successfully managed to avoid the issues raised for our entire holiday telling us "we will catch up soon". We got to check out day and had to basically ask outright what Sol was going to finally do to rectify the fact that reception had mis-sold a room to us. Eventually we got the offer of a free lunch instead of reimbursing some money from the room charge. Sol is very good at giving the impression of being friendly and helpful but when it comes down to actually sorting out issues she isnt interested. Thats the first issue. Next, a 5 star hotel shouldn't have constant air con issues, a door that does not lock properly (safety issue with a baby) and a constant damp smell in the room. A 5 star hotel should have friendly receptionists greeting you when you arrive. The receptionist who checked us in was unfriendly and not welcoming at all, not even a smile. She didnt even inform us about facilities at the hotel, for example she did not tell us we were welcome to use parts of the spa free of charge. (Not all receptionists were unfriendly but this one definitely was) Service in the restaurants is very slow. Towels for some reason do not all come out at the same time by the pool so you end up waiting for a clean towel to arrive. There were several loose tiles by the pool, one being by the steps that you walk down to enter the pool which was very dangerous and someone actually tripped over on this and they were luckythey didn't break their leg. Members of staff walk into your room without knocking which is bizarre. When you call reception to get issues in the room fixed it often took hours of waiting. When we checked out we asked for a courtesy room to freshen up as we had an evening flight and had a 6 month old baby to get ready. We were specifically told we cannot have this room until 5pm (we were being collected at 5.45pm) when we arrived at reception at 5pm the room was not ready. By 5.15pm when we asked again, a very rude man at reception dismissed us entirely and was not helpful in the slightest at trying to rectify the situation. Not all members of staff were like this, most were pleasant but there are some who let the hotel down. Oscar behind the bar on the ground floor was excellent and went above and beyond with his service. The breakfast buffet was very good and the rooftop pool is lovely. But the issues we had shouldnt happen at a 5 star hotel and Sol refused to really offer help with this telling us Tui would need to sort the issue when it was the hotel who caused the issue, not Tui. She gave us her number via WhatsApp to discuss issues and when my husband told her about the courtesy room issue and the rude receptionist she didn't bother replying. I guess once you have checked out you're not the hotels problem anymore. Very dissapointed. It's a nice hotel and we had a nice stay overall but don't be misled, it's not 5 star service.

Lots of facility fabulous food esp in there Peruvian rooftop restaurant.

Overall 2.5.The only good thing about this hotel is the front of office staff esp Yaiza and Alexandra. We booked a seaview suite and spent more time letting maintenance people in and out than anything else.Water pressure unfindable one day/ next day-no electricity starting in the morning so drapes automatically seal and we are sitting in the dark for 4 hrs and it happened again same day/ another day-closet jammed and was falling off hinges because cleaner slammed it too hard more waiting..The infrastructure is really bad because it's a very old building painted up-lift out most days. It is great for family with kids and babies because there is lots of room to run around screaming especially the pools.This is a 3 star hotel at best.The front desk was like a complaint desk when we visited. We love Ibiza and were told this was 5 star and it absolutely is not.Fortunately we found somewhere else to stay next time.